滿額折
Planners On Planning: Leading Planners Offer Real-Life Lessons On What Works, What Doesn'T, And Why
商品資訊
ISBN13：9780787902858
出版社：John Wiley & Sons Inc
作者：Mcclendon
出版日：1996/07/31
裝訂／頁數：精裝／348頁
商品簡介
作者簡介
目次
商品簡介
Offers pragmatic information on the realities of day-to-day practice from some of the most innovative, respected, and visionary leaders in the planning profession today. Bridging the gap between theory and practice, this guide provides straightforward lessons from today's most effective planners on the core values, skills, and techniques needed for success. Through personal, real-life examples from the trenches, these experts explain in their own words what works, what doesn't, and why.
作者簡介
BRUCE W. MCCLENDON is director of planning and development for Orange County, Florida. He is a past president of the American Planning Association (APA) and a recipient of the APA's Distinguished Service Award. The author of two books and many articles, McClAndon has more than twenty-five years of local government planning experience. ANTHONY JAMES CATANESE is president of Florida Atlantic University. A practitioner and educator with extensive experience in urban planning and development, he has consulted on projects on three continents. He is a charter member of the American Institute of Certified Planners as well as the author of eleven books and more than one hundred articles.
目次
LESSONS ON PERSONAL SUCCESS.
1. Pursuing Effectiveness and Personal Success in the Next Era (Norman Whitaker).
2. How to Become a Successful Planner (Sergio Rodriguez).
3. The Ten Habits of Highly Effective Planners (Richard C. Bernhardt).
4. Five Commitments That Can Make a Difference (Paul A. Bergman).
5. What They Don't Teach You in School (Jim Reid).
6. Thirty How-To's for Success (Paul C. Zucker).
7. Organizing and Managing for Success (Keith L. Cubic).
LESSONS ON POLITICS.
8. Guidelines for Survival and Success (Linda L. Davis).
9. The Principles of Community Alignment and Empowerment (Gene Boles).
10. Making a Difference with Equity Planning (Norman Krumholz).
11. A New Vision on Collaborative Public Service (Elizabeth L. Hollander).
LESSONS ON EFFECTIVENESS.
12. Core Values and Principles for Effective Planning (Robert W. Becker).
13. Visioning for Tangible Results (John A. Lewis).
14. The Five Principles of Effective Practice in a Participatory Democracy (V. Gail Easely).
15. Tooling Up for Effective Planning (Angela N. Harper).
16. It Seemed Lie a Good Idea at the Time (Marjorie W. Macris).
LESSONS ON CUSTOMERS.
17. Gaining Credibility and Trust Through Teaching, Patience, and Timing (Robert W. Marriott Jr.).
18. The Six Operating Principles of Effective Customer Service (Bruce W. McClendon).
19. Helping Customers Solve Their Problems (Ray Quay).
20. The Planner as Entrepreneur (Floyd Lapp).
21. Attitude, Professionalism, and Opportunity (William W. Bowdy).
22. Understanding and Improving the Management of Planning Agencies (Stuart Meck).
Conclusion: Lessons Learned.
Afterword (Ted Gaebler).
1. Pursuing Effectiveness and Personal Success in the Next Era (Norman Whitaker).
2. How to Become a Successful Planner (Sergio Rodriguez).
3. The Ten Habits of Highly Effective Planners (Richard C. Bernhardt).
4. Five Commitments That Can Make a Difference (Paul A. Bergman).
5. What They Don't Teach You in School (Jim Reid).
6. Thirty How-To's for Success (Paul C. Zucker).
7. Organizing and Managing for Success (Keith L. Cubic).
LESSONS ON POLITICS.
8. Guidelines for Survival and Success (Linda L. Davis).
9. The Principles of Community Alignment and Empowerment (Gene Boles).
10. Making a Difference with Equity Planning (Norman Krumholz).
11. A New Vision on Collaborative Public Service (Elizabeth L. Hollander).
LESSONS ON EFFECTIVENESS.
12. Core Values and Principles for Effective Planning (Robert W. Becker).
13. Visioning for Tangible Results (John A. Lewis).
14. The Five Principles of Effective Practice in a Participatory Democracy (V. Gail Easely).
15. Tooling Up for Effective Planning (Angela N. Harper).
16. It Seemed Lie a Good Idea at the Time (Marjorie W. Macris).
LESSONS ON CUSTOMERS.
17. Gaining Credibility and Trust Through Teaching, Patience, and Timing (Robert W. Marriott Jr.).
18. The Six Operating Principles of Effective Customer Service (Bruce W. McClendon).
19. Helping Customers Solve Their Problems (Ray Quay).
20. The Planner as Entrepreneur (Floyd Lapp).
21. Attitude, Professionalism, and Opportunity (William W. Bowdy).
22. Understanding and Improving the Management of Planning Agencies (Stuart Meck).
Conclusion: Lessons Learned.
Afterword (Ted Gaebler).
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