The Volunteer Management Handbook, Second Edition + Website: Leadership Strategies For Success

Completely revised and expanded, the ultimate guide to starting—and keeping—an active and effective volunteer program

Drawing on the experience and expertise of recognized authorities on nonprofit organizations, The Volunteer Management Handbook, Second Edition is the only guide you need for establishing and maintaining an active and effective volunteer program. Written by nonprofit leader Tracy Connors, this handy reference offers practical guidance on such essential issues as motivating people to volunteer their time and services, recruitment, and more. Up-to-date and practical, this is the essential guide to managing your nonprofit's most important resource: its volunteers.

• Now covers volunteer demographics, volunteer program leaders and managers, policy making and implementation, planning and staff analysis, recruiting, interviewing and screening volunteers, orienting and training volunteers, and much more
• Up-to-date, practical guidance for the major areas of volunteer leadership and management
• Explores volunteers and the law: liabilities, immunities, and responsibilities

Designed to help nonprofit organizations survive and thrive, The Volunteer Management Handbook, Second Edition is an indispensable reference that is unsurpassed in both the breadth and depth of its coverage.

Tracy D. Connors has published eight nonprofit management handbooks—an unsurpassed publication record in the field of not-for-profit management—a field that he helped advance and define beginning with the first NPO handbook in 1980. He is an NPO management consultant, a Leadership Faculty Member for HandsOn University, and a PhD student in Nonprofit Organization Management at Capella University completing a Dissertation focused on achieving and sustaining excellence in human services management.

Preface.

Part One Volunteer Resource Program Assessment, Analysis, and Planning.

Organizational Assessment/Planning.

Chapter 1 Volunteer Models and Management (R. Dale Safrit, Ed.D. North Carolina State University and Ryan Schmiesing, Ph.D. Ohio Community Service Council).

Chapter 2 Volunteer Demographics (Harriett C. Edwards, Ed.D., R. Dale Safrit, Ed.D. and Kimberly Allen, North Carolina State University).

Chapter 3 Preparing the Organization for Volunteers (Jeffery L. Brudney, Ph.D., Cleveland State University).

Chapter 4 Shaping an Organizational Culture of Employee and Volunteer Commitment (Judith A. M. Smith, D. M., HandsOn Jacksonville, Inc.).

Operational Assessment/Planning.

Chapter 5 Maximizing Volunteer Engagement (Sarah Jane Rehnborg, Ph.D. and Meg Moore, MBA, University Of Texas at Austin).

Chapter 6 Assessment, Planning and Staffing Analysis (Cheryle Yallen, MS, CNY Enterprises, Chicago, IL and Barbara Wentworth, MS).

Chapter 7 Policy Development for Volunteer Involvement (Linda L. Graff, BSW, MA, Linda Graff and Associates Inc.).

Part Two Strategic Deployment and Implementation.

Accession.

Chapter 8 The Latest Approach to Volunteer Recruitment Competency-Competence Pathways and Volunteer Resource Management Systems (Stephen Hobbs, Ed.D., WELLthLearning.com).

Chapter 9 Orientation.

Welcoming New Volunteers into the Organization (Harriett C. Edwards, Ed.D., North Carolina State University).

Training.

Chapter 10 Training Volunteers (Mary Kay Hood, M.S., Hendricks Regional Health).

Communications.

Chapter 11 Volunteer and Staff Relations (Nancy Macduff, MACE, Macduff/Bunt Associates).

Chapter 12 Communicating with Volunteers and Staff (Denise Sevick Bortree, Ph.D., Pennsylvania State University).

Program Management.

Chapter 13 Volunteer Performance Management.

The Impact Wheel (Julie Cross, Ph.D., Stratagem, Inc. and Stephen Hobbs, Ed.D., WELLth Learning Network).

Chapter 14 Risk Management in Volunteer Involvement (Linda L. Graff, MA, Linda Graff and Associates Inc.).

Part Three Results and Evaluation.

Chapter 15 Evaluating the Volunteer Program.

Contexts and Models (Jeffrey L. Brudney, Ph.D., Cleveland State University and Tamara G. Nezhina, Ph.D., Depaul University).

Chapter 16 Evaluating Impact of Volunteer Programs (R. Dale Safrit, Ed.D., North Carolina State University).

About the Editor.About the Contributors.

About the Website.

Index.