Making Groups Effective, Second Edition

Draws on the latest research to show how groups can function more effectively to achieve the full potential of group work. For leaders and group supervisors as well as members of teams, boards, task forces, and other groups. Offers a clear vision of what makes groups work.

This recently revised edition of the classic 1982 work focuses on the business priorities of the '90s to offer a clear vision of what makes groups work. Draws on the latest research to show leaders, group supervisor and team members how groups should function in order to reach their full potential.

ALVIN ZANDER is a pioneer in the field of group dynamics who has spent most of his lengthy career as professor, researcher, and author studying how groups work and what makes for effective groups. He is coauthor (with D. Cartwright) of Group Dynamics, Research, and Theory (1953, later editions in 1960 and 1968), considered by many to be the book that created the field of group dynamics. Zander's other books include Making Boards Effective (Jossey-Bass, 1993), Effective Social Action by Community Groups (Jossey-Bass, 1990), and Groups at Work (1977).

1. Introduction: What Makes a Group Effective?
Part One: Effective Groups
2. Choosing Clear, Challenging, Measurable Goals
3. Strengthening the Desire for Group Success
4. Improving the Group Decision-Making Process
5. Communicating Effectively Among Colleagues
6. Establishing Standards That Support Group Customs, Goals, and Values
7. Fostering Harmony Among Members
Part Two: Effective Group Members
8. Developing and Exercising Personal Power
9. Becoming an Agent of Influence
10. Responding to the Influence of Others
Part Three: Working Effectively with Other Groups
11. Understanding the Origins of Intergroup Conflicts
12. Resolving Conflicts Between Groups
13. Conclusion: Evaluating and Improving Group Operations