商品簡介
More than a fad, teaming is proving to be a new way of organizational life, with eight out of every ten employees now involved in some kind of teamwork. But how exactly does one play on a team at work? While there are plenty of manuals, trainers, and theories that help managers create, lead, and reward teams, actual team members are often left struggling without a handbook or a coach.
With refreshing clarity and common sense, Maureen O'Brien, a team expert with more than twenty years of experience as a player, coach, and business consultant, offers one-on-one coaching tips to team players in Who's Got the Ball? The author covers all the bases, from setting a team's goals and articulating its noble purpose, to banishing boring meetings, deciding how to make decisions, and even using flip charts effectively. Friendly and conversational, O'Brien offers experience-based, easy-to-implement guidelines that are eminently practical and surprisingly fun. Her concise coaching notes, wonderfully illustrated by real-life organizational situations, address every aspect of daily team life, including: creating a workable team structure * being a valuable team member * avoiding common teamwork traps * running an effective team meeting * making and implementing decisions * leading a team.
From developing a new team and determining just what kind of game your team is playing--individualistic baseball, interdependent basketball, or tightly orchestrated football--to dealing with personality-based conflicts, knowing when to take a time-out, and honoring a project's most valuable player, Who's Got the Ball? is an invaluable guide to surviving--and thriving--on today's work teams.
作者簡介
COACH MAUREEN O'BRIEN is president of OB Management Consultants, has toured with the Harlem Globetrotters, and "coached" the organizational development of clients including IBM and GE, helping teams succeed by giving team players the practical tools and expertise they need.
目次
Part One: Team Fundamentals.
Are You a Team.
What's Your Game?
What's Your Noble Purpose?
Are You Winning?
Human Doings Versus Human Beings.
It's Just a Stage.
What Does a High-Performing Team Look Like?
Your Team Is One Player in a Bigger Game.
All High-Performing Teams Have Ground Rules.
Part Two: Being a Valuable Team Member.
Who Is Responsible?
Every Player Contributes to the Process.
Summarizer, Orienter, Harmonizer, and Other Helpful Roles.
Recognize Your MVP.
Get New Players into the Game.
Take a Team Pulse.
Words Don't Always Mean What They Mean.
You Don't Have to Be Best Friends.
Part Three: Avoiding Common Team Problems.
About Conflict.
The Power of Constructive Negative Feedback.
When You Reach an Impasse, Talk About Needs.
Team Process Is Confidential.
What Builds or Destroys Trust?
Manage Your Differences.
Words Are Powerful.
Don't Take It Personally.
The Deadly Whack-A-Mo.
Don't Confuse Interruptions with Enthusiasm.
The Talk-A-Thon.
Off Course and Down the Road of Totem Poles.
"Hey, No Problem".
How the Great Elaborators Finally Got to the Point.
Team Burnout.
Simple but Powerful Team Ground Rules.
Part Four: Running an Effective Team Meeting.
Spending Time Together.
Agree on a Game Plan.
Everyone Must Respond Out Loud.
Call Your Own Time-Outs.
All Ideas Aren't Good Ideas But....
The Magic of Flip Charts.
Meeting Minutes Made Easy.
Part Five: Making Good Team Decisions and Putting Them into Play.
No Team Is Completely "Self-Directed".
What Decisions Is Your Team Empowered to Make?
Decide How You Will Decide.
Brainstorming: Use It at the Right Time.
Do Great Minds ally Think Alike?
Who's Got the Ball?
Part Six: Notes for Team Leaders.
Why Teams Get Stuck.
Every Team Needs a Leader with Clout.
Name That Decision.
Invest in Your Team's Self-Concept.
From Manager to Team Leader.
How Successful Team Leaders View Their Role.
How Winning Teams Describe Their Leaders.
A Letter From the Coach.
