Steps To The Future: Fresh Thinking On The Management Of It-Based Organizational Transformation

IT solutions from the leading edge

Information technology promises much but, as many businesses are finding, it often fails to deliver. Representing the new wave of thinking about I.T., this thought-provoking collection assembles leading researchers from four continents, including Dan Robey, Robert Zmud, Claudio Ciborra and Robert Benjamin. Writing with deep knowledge of both I.T. and business, they persuasively argue for the integration of the core business unit and the I.T. function, advocate a new role for I.T. professionals, stress the importance of managing outcomes rather than process, and provide practical guidelines for turning new ideas into new management practices.

CHRISTOPHER SAUER and PHILIP W. YETTON are researchers and consultants affiliated with the Fujitsu Centre for Managing Information Technology in Organizations at the Australian Graduate School of Management. They live in Sydney, Australia.

Preface.

The Authors.

1. The Right Stuff: An Introduction to New Thinking About IT Management. (Christopher Sauer, Phillp W. Yetton)

Part One: The Traditional Solutions

2. False Prophecies, Successful Practice, and Future Directions in IT Management. (Phillp W. Yetton)

3. A Professional Balancing Act: Walking the Tightrope of Strategic Alignment. (Janice M. Burn)

4. The Pathology of Strategic Alignment. (Christopher Sauer, Janice M. Burn)

Part Two: Competencies of IT-Enabled Organizational Change.

5. IT-Enabled Organizational Change: New Developments of IT Specialists. (M. Lynne Markus, Robert Benjamin)

6. At the Heart of Success: Organizationwide Management Competencies. (V. Sambamurthy, Robert W. Zmund)

Part Three: Process Change.

7. Against Obliteration: Reducing Risk in Business Process Change. (Robert D. Galliers)

8. The Real Event of Reengineering. (Jane Craig, Phillp W. Yetton)

Part Four: New Interpretations.

9. The Paradoxes of Transformation. (Daniel Robey)

10. Joint Outcomes: The Coproduction of IT and Organizational Change. (Rod Coombs)

11. Improvising in the Shapeless Organization of the Future. (Claudio U. Ciborra)

12. The Paths Ahead. (Christopher Sauer, Phillp W. Yetton)

Index.