THE 2004 PFEIFFER ANNUAL：CONSULTING(WITH CD)

The 2004 Pfeiffer Annual: Consulting is a ready-made toolkit of ideas, methods, techniques, and models that assist and support your work as an organizational consultant. The materials provide a highly accessible means of interacting with a variety of systems and processes as diverse as collaborative work systems and executive coaching to strategic planning and organization development.

The book is divided into four sections: Experiential Learning Activities (ELAs), Editor's Choice, Inventories, Questionnaires, and Surveys, and Articles and Discussion Resources.

ELAs are the mainstay of the Annual and cover a broad range of consulting topics. The activities are presented as complete and ready-to-use designs for working with groups; facilitator instructions and all necessary handouts and participants materials are included.

Editor's Choice pieces are material that doesn't fit the other categories and take advantage of "hot topics."

Elaine Beich is the author of more than a dozen articles and books, including The Business of Consulting, Marketing and Selling Your Consulting Services, and The Consultant’s Quickstart Guide, all published by Pfeiffer. She is president and managing principal of ebb associates inc. and has consulted to a diverse range of industries including health care institutions, insurance, banking, and shipbuilding, manufacturing, and government, and nonprofit organizations.

Preface.

The Difference Between Training and Consulting: Which Annual to Use?

Introduction to The 2004 Pfeiffer Annual: Consulting.

Experiential Learning Activities.

Introduction to the Experiential Learning Activities Section.

Experiential Learning Activities Categories.

Z Fantasy: Learning How to Haiku (Edwina Pio).

Diversity from Within: Developing Leadership Sensitivity (Steve Kuper).

Career Choice: Building Self-Knowledge (Julia Panke Makela, Pu-Shih Daniel Chen, and John A. Sample).

Taboo, Do I Know You? Introducing New People (Joelle Davis Carter).

Odyssey: Thinking Creatively (Kristin J. Arnold).

Why Don’t You Want What I Want? Assessing Your Ability to Influence Others (Rick Mauer).

The Merry-Go-Round Project: Focusing on Leadership Style (Deborah Spring Laurel).

Search and Find: Discovering Expertise and Sharing Information (Cher Holton).

Hubris: Eliminating the Personal Delusion of Arrogance (H.B. Karp).

Mentor: Defining the Role (Betsy Kendall and Mardy Wheeler).

Think Up the Organization: Building Awareness of Top-Management Concerns (W. Norman Gustafson).

“Those Who Matter”: Group-Based Stakeholder Analysis (A. Venkat Raman).

Editor’s Choice.

Introduction to the Editor’s Choice Section.

Four Questions: Managing Change (Steve Sphar).

**Building Bench Strength Today for Tomorrow’s Success (Peter R. Garber and Michael Bergdahl).

Inventories, Questionnaires, and Surveys.

Introduction to the Inventories, Questionnaires, and Surveys Section.

Simulations: Pre- and Post-Evaluations of Performance (Ira J. Morrow).

Organizational Frames Analysis: A Tool to Enhance Leadership (John Sample and Martha C. Yopp).

The Web-Based Learning Readiness Inventory (WLRI): Is Your Organization Ready for the Information Superhighway? (Douglas J. Swiatkowski and Amy Pawlusiak).

Articles and Discussion Resources.

Introduction to the Articles and Discussion Resources Section.

Coaching: Using Feedback to Achieve Desired Performance (Stacey L. Gannon and Darlene Van Tiem).

**Life-Centering Stories: A Powerful Coaching and Self-Discovery Tool (Aviv Shahar).

Positioning to Create Customer Value Through the Systems Thinking Approach (Stephen G. Haines).

Organizational Success Through Collaborative Consulting (Neil J. Simon and James E. Agnew).

Change the Snapshot: Change Perceptions (Marcia Ruben and Jan M. Schmuckler).

Contributors.

Contents of the Companion Volume, The 2004 Pfeiffer Annual: Training.

How to Use the CD-ROM.

Pfeiffer Publications Guide.