The Chief Information Officer'S Body Of Knowledge: People, Process, And Technology
商品資訊
系列名：Wiley Corporate F&A
ISBN13：9781118043257
出版社：John Wiley & Sons Inc
作者：Lane
出版日：2011/08/22
裝訂／頁數：精裝／336頁
規格：26.0cm*19.1cm*3.2cm (高/寬/厚)
商品簡介
Filled with over thirty contributions from practitioners who handle both the day-to-day and longer term challenges that Information Technology (IT) departments and their parent businesses face, this hands-on, practical IT desk reference is written in lay terms for business people and IT personnel alike. Without jargon and lofty theories, this resource will help you assist your organization in addressing project risks in a global and interconnected world.
- Provides guidance on how business people and IT can work together to maximize business value
- Insights from more than thirty leading IT experts
- Commonsense, rational solutions for issues such as managing outsourcing relationships and operating IT as a business
Offering solutions for many of the problems CIOs face, this unique book addresses the Chief Information Officer's role in managing and running IT as a business, so the IT department may become a full strategic partner in the organization's crucial decisions.
作者簡介
目次
Acknowledgments.
Part One: People.
Chapter 1: Collaboration and Teamwork (Robert Slepin).
Signs, Symptoms, and Root Causes.
Modeling the Way.
The IT Leadership Team is Critical to Success.
Developing Teaming Skills throughout IT.
Recruiting for People Skills.
Setting Clear Direction.
Communicating Effectively.
Summary.
Chapter 2: Recruiting Best Practices (Walter Bacon).
Internal Recruiters.
Networking.
Partners.
Selecting a Partner.
Working with Your Partner Effectively.
Plan for Flexibility.
Envision Your Ideal Team.
Interpreting Résumés.
Interviewing.
Selling You, Your Team, and the Company.
Checking Credentials.
Summary.
Chapter 3: Career Pathing.
Retaining and Developing Your Best and Brightest (Art Klein).
Introduction: The Challenge of IT Staffing.
The Role of the CIO.
The Career Pathing Solution Space: Depth, Breath, Clarity, and Flexibility.
Finding Your Place in the Solution Space.
Conclusion.
Chapter 4: Why Provide Professional Development to IT Professionals? (John Moran, PhD).
Types of Professional Development.
Recommendations for the CIO and Other Executives.
Conclusion.
Notes.
Chapter 5: Skill Building for the IT Professional.
Training, Training Plans, Maintaining Skills (Rossella Derickson).
Developing the Training Plan.
Conclusion.
Notes.
Chapter 6: Retain Your Talent by Creating a Fun, Engaging Culture (Baron Concors).
Show Respect.
Reset Expectations.
Relate to your People.
Remove Hierarchies.
Recognize.
Relax.
Summary.
Chapter 7: The CIO Career Guide (Mark Wayman).
You're Fired!
Help Wanted.
Representation from an Executive Placement Firm.
The Resume – It's Just a Bookmark.
The Interview – No Second Chance for First Impressions.
Closing the Deal – Never Fight over Nickels.
Career Tips for CIOs.
Conclusion.
Part Two: Process.
Chapter 8: Strategic Alignment (Tim Campos).
Framework.
Building the Strategically Aligned Organization.
Conclusion.
Chapter 9: Developing an IT Strategy (Mark Egan).
Overview.
IT Strategy Methodology.
Summary.
Chapter 10: Competitive Applications of Technology (Michael Skaff).
An Early Pioneer.
Differentiation in Education.
Music Making.
Summary.
Chapter 11: A New Paradigm for Managing a Suite of Business Processes Inexpensively (Charles Follett and Jeff Goldberg).
What We Should be Doing.
Case Management.
Conclusion.
Chapter 12: Information Technology Portfolio Management (Pamela Vaughan).
What is Information Technology Portfolio Management?
Understanding What ITPM is Not.
ITPM Process.
ITPM Best Practices.
ITPM Benefits.
Conclusion.
Chapter 13: A Beginner's Guide to the Software Development Lifecycle (SDLC) (Stuart Robbins).
Case Study: Project X.
The First Meeting.
The Experiment.
The First Obstacle.
The Second Obstacle.
Conclusion.
Summary.
Notes.
Chapter 14: Office of the CIO (Makarand Utpat).
Situation.
IT Strategy Creation Process.
Creation of the Project Proposals by Driving an IT Strategy.
Recommendations and the Current Status.
Lessons Learned.
Conclusion.
Notes.
Chapter 15: Requirements (Allyn McGillicuddy).
Solution Requirement Specification.
Requirements Management Risks.
Stakeholder Management.
Quality Requirements.
Emergence of Prototyping for New Requirements.
Dynamic Systems Development Methodology.
Managing Requirements with the Unified Development Process.
Agile Requirements Management.
Agile Requirements Management: Iteration “0”.
Feature-Driven Development.
Requirements Management Tools.
Requirements Management Systems.
Conclusion.
Notes.
Chapter 16: Project Risk Management (Sam Chughtai).
A New Age of Risk Management in a Global Interconnected World.
Why Project Risk Management?
Key Executive Challenges.
Conclusion.
Note.
Chapter 17: Project Cost Estimation (Subbu Murthy).
Concepts.
Cost Estimation Tools and Techniques.
Cost Estimation Process.
Summary.
Chapter 18: Managing Project Quality (Liam Durbin).
Instituting Project Quality.
Conclusion.
Note.
Chapter 19: Project Reviews (Subbu Murthy).
Concepts.
Types of Project Reviews.
Project Review Process.
Summary.
Chapter 20: Compliance (Gary Kelly).
Regulatory Compliance.
Sarbanes-Oxley Act of 2002.
Procedural/Policy Compliance.
Security.
Hackers and Outside-the-Network Attacks.
Summary.
Chapter 21: Business Intelligence and Trends Changing the Face of BI.
What is Business Intelligence?
Myths.
Predictive Analytics.
The Solution Template: Decision Management.
Agile Development.
User Centric BI (Is Real Time BI – Real?).
Visualization Improvements.
Visualization Design Methodology.
Operationalization of IT.
BI in Cloud Computing.
Conclusion.
Chapter 22: Service Management (Himanshu Shah).
Service Management Life Cycle.
What is Service Management?
Service Delivery Models.
Conclusion.
Chapter 23: Balancing IT’s Workload (David Blumhorst).
IT Work Comes in through Many Chaotic Channels.
Resource Allocation Myths.
Organizing Demand for Work by Scale.
Planning IT like a Manufacturing Floor.
Different Techniques for Different Size Departments.
Keys to Success.
Conclusion.
Chapter 24: Outsourcing and Offshoring (Jeff Richards).
Reasons to Outsource.
What to Outsource.
A Strategic Framework for Global Sourcing.
Using the Strategic Framework for Global Sourcing.
The Outsourcing Process.
Conclusion.
Part Three: Technology.
Chapter 25: Information Technology Portfolio Management (Louis Carr, Jr.).
Why is IT Portfolio Management Necessary?
Implementing IT Portfolio Management.
Measuring Effectiveness of an IT Portfolio Management.
Conclusion.
Chapter 26: Strategic Information Security Management (David Finnis).
Information Security Business Alignment.
Data Protection.
Information Security Management Systems.
Summary.
Notes.
Chapter 27: From Vision to Reality: Implementing Information Security (John M. Millican).
The Enterprise Information Security Architecture: Bridging the Conceptual to the Actual.
Tools of Information Security.
Conclusion.
Notes.
Chapter 28: Business Continuity Planning (Dave McCandless).
Defining the Need for BCP.
Process of Continuity Planning.
Strategic Value of BCP.
What BCP is Not.
Emerging Technologies and BCP.
Summary.
Chapter 29: Overcoming the Stigma Associated with IT.
Why Being Involved in Your Web Strategy Matters (Kevin L. Soohoo).
Purpose.
Keyword Capitalization and Competitive Landscape.
Social Media.
Conclusion.
Note.
About the Editor.
About the Contributors.
Index.
購物須知
外文書商品之書封，為出版社提供之樣本。實際出貨商品，以出版社所提供之現有版本為主。部份書籍，因出版社供應狀況特殊，匯率將依實際狀況做調整。
無庫存之商品，在您完成訂單程序之後，將以空運的方式為你下單調貨。為了縮短等待的時間，建議您將外文書與其他商品分開下單，以獲得最快的取貨速度，平均調貨時間為1~2個月。
為了保護您的權益，「三民網路書店」提供會員七日商品鑑賞期(收到商品為起始日)。
若要辦理退貨，請在商品鑑賞期內寄回，且商品必須是全新狀態與完整包裝(商品、附件、發票、隨貨贈品等)否則恕不接受退貨。