商品簡介
Published jointly by Corwin and the Ontario Principals' Council--a voluntary association for leaders in the Ontario, Canada public school system--this reference guide offers skill development opportunities to improve the ability of school leaders to effectively facilitate the challenging conversations they encounter regularly. Designed for principals, vice and assistant principals, teacher leaders, and community leaders within the school community, the text examines the dimensions of challenging conversations, and the differences between a chat, a challenge, and a crisis; offers an effective framework for addressing challenges; explores key skills such as active listening, assertive communication, effective feedback, and anger management; discusses variations in individual's conversational and conflict styles; and examines the school leader as mediator in facilitating challenging conversations of others in the school community. Also included are scripts, sample dialogues, style inventories, checklists, and resources to facilitate skills practice. Annotation c2011 Book News, Inc., Portland, OR (booknews.com)
