商品簡介
Pillemer (human development, Cornell U.) helps nursing assistants be more successful in their jobs at nursing homes. He presents tips related to specific interpersonal skills: managing stress, dealing with death on the job, communicating, getting along with supervisors, relating to family members, working with aggressive residents, maintaining a positive attitude, and balancing work and family. This edition has a new chapter on the use of positive psychology and humor in daily practice, new material on handling work/life conflicts, and sections on person-centered care. There is no index. Annotation c2013 Book News, Inc., Portland, OR (booknews.com)
