商品簡介
In today's ultra-competitive global business environment, it is becoming increasingly important for companies to reduce spending while simultaneously improving their efficiency and productivity. To achieve this goal, many organizations are opting to implement cross training programs in order to maximize the potential of their existing workforce, thus avoiding the need to outsource. Filling a gap in the literature, Workforce Cross Training presents a pioneering overview of the currently available research on this topic and provides invaluable insight into the design of successful cross training programs.Featuring contributions from a team of experts, this text integrates information from a wide variety of disciplines including human factors, industrial engineering, operations management, and behavioral psychology. The authors examine the use of cross training programs in various work environments including serial production systems, call centers, and manufacturing industries. Discussion includes best practices of cross training methods and the future opportunities offered by cross training programs.A single resource featuring an in-depth summary of the policies, methods, and results of cross training, this book delivers a much needed source of guidance for creating effective workforce cross training programs.
目次
WORKFORCE OPERATIONSDesign and operation of a cross-trained workforce; J.A.C. Bokhorst and J. SlompJob assignment; R. Pastor and A. CorominasFactors affecting cross training performance in serial production systems; D.A. Nembhard and K. PrichanontCross training in production systems with human learning and forgetting; D.A. Nembhard and B.A. NormanValuing workforce cross training flexibility; R. Qin and D.A. NembhardCROSS-TRAINED TEAMSBest practices in cross-trained teams; K.C. Stagl, E. Salas, and S.M. FioreTeam Training in complex environments; H. Thiruvengada and L. RothrockAPPLICATIONS OF WORKFORCE CROSS TRAININGWorkforce cross training in call centers from an operations management perspective; O.Z. Akin, F. Karaesmen, and E. Lerzan rmeciPartial pooling in tandem lines with cooperation and blocking; N.T. Argon and S. AndradóttirDesign of a labor-intensive assembly cell in the clean room of a medical device manufacturer; V.I. Cesaní
