Practical, proven ways to turn any sensitive, emotional, or confrontational workplace conversation into a positive exchange that benefits all
Change-initiative guru John Stoker provides executives and managers with the skills they need to ensure every conversation is directed toward fostering greater collaboration, increasing mutual respect, and improving organizational performance
Easy to remember even in the heat of tough conversations, Stoker's communication skills model is based on the principles Recognize and Suspend, Express, Ask, and Listen and Attend
Founder of DialogueWORKS, LCA, and former member of VitalSmarts, the author serves as a consultant to Lockheed Martin, Turner Broadcasting, AT&T, Comcast, Honeywell, and other major corporations
John R. Stoker is the founder and president of DialogueWORKS, LLC. In these roles, John has worked extensively with numerous organizations, helping them increase their capacity to enhance effectiveness and improve results.
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