Crash Course in Dealing with Difficult Library Customers
商品資訊
系列名：Crash Course
ISBN13：9781610692830
出版社：Libraries Unltd Inc
作者：Shelley Mosley; Dennis Tucker; Sandra Van Winkle
出版日：2013/12/16
裝訂／頁數：平裝／128頁
規格：28.6cm*22.2cm*1.9cm (高/寬/厚)
商品簡介
Libraries are public places; as such, they are open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations.
作者簡介
Shelley E. Mosley is an author and retired library manager.
Dennis C. Tucker, PhD, is reference/adult programming librarian for the Margaret K. Troke Branch of the Stockton-San Joaquin County Public Library, Stockton, CA.
Sandra Van Winkle is a technical writer and an experienced grant writer. She is a contributor toWhat Do I Read Next?
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