Talk Lean - Shorter Meetings. Quicker Results. Better Relations.

This book is based upon an original approach which Interactifs, a major French organization, has spent 20 years teaching to people at all levels at blue-chip companies like Accenture, Danone, Nestle, Unilever and Renault. The book shows how people can say what they really mean and ask what they really want in a way which is comfortable for the other person and which will give them the best chance of achieving the outcome they desire.

The book will show how to start meetings and conversations in a way which is succinct, empathetic and effective and will put others in a positive, receptive frame of mind. It will show how to listen and respond during the meeting to maximize both productivity and empathy, and how to close meetings effectively. It will extend these principles so that a complete, versatile and clear method of business and personal communication is presented and taught.

Alan Palmer was educated at Oxford and INSEAD and has spent most of his career working for advertising agencies and management consultancies in London and Paris. He is a senior figure at Interactifs, who provide coaching and training to a variety of major clients from financial services to the car industry, from business schools to manufacturing companies. The company is based in France but operates in some 20 countries in Europe, the Middle East, Asia and North America. Alan runs the UK operation of the business, which incorporates English-speaking divisions of Interactifs France's clients as well as customers unique to the UK.