Health Care Quality Management: Tools And Applications
商品資訊
ISBN13：9781118505533
出版社：John Wiley & Sons Inc
作者：Ross
出版日：2013/12/27
裝訂／頁數：平裝／624頁
規格：24.1cm*18.4cm*3.2cm (高/寬/厚)
版次：1
商品簡介
Increasingly health care organizations are challenged to improve patient outcomes, redesign business processes, and execute quality and risk management initiatives. Health Care Quality Management offers anintroduction to the field and practice of quality management, provides hands-on experience with Excel and other tools, and shows how these principles are adopted by health care organizations to improve patient outcomes and program quality. The book includes case studies to illustrate how patient outcomes have been improved and business processes redesigned to achieve improvements in quality, risk reduction and other key business results/outcomes.
作者簡介
Thomas K. Ross, PhD, is assistant professor of health services and information management in College of Allied Health Sciences at East Carolina University, Greenville, North Carolina.
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