商品簡介
Tate, an elementary school principal, and Dunklee (education, George Mason University) suggest techniques for paying attention to what faculty, staff members, and parents say to school administrators, and ways to make the speakers feel understood. They discuss emotional triggers, nonverbal messages, conflict management and resolution, the ambiguities inherent in any school environment, building trust and community, and how to prepare a graphic presentation. Annotation c2006 Book News, Inc., Portland, OR (booknews.com)
