商品簡介
"Addressing the critical issue of knowledge transfer within an organization, this book offers practical advice on how to structure the transition of documented information and the even more valuable non-documented knowledge that outgoing staffers have-before it leaves with them. Whether a result of a retirement, an acquisition, promotions, transfers, or layoffs-all organizations have lost what these authors call "deep smarts" when workers leave. Now, Dorothy Leonard and Walter Swap, coauthors of the popular Deep Smarts, and their coauthor Gavin Barton offer a solution. The trio has constructed a new approach that not only helps organizations put in place the structures and practices to pass along knowledge from expert to successor, but also identifies tacit knowledge-knowledge that is largely undocumented and lives inside of people's heads. Based on theory and research, this book offers a variety of examples, tools, and templates to take action before essential knowledge disappears"--
作者簡介
Dorothy Leonard is the William J. Abernathy Professor of Business Administration Emerita at Harvard Business School and chief advisor of the Leonard-Barton Group. Walter Swap is Professor of Psychology emeritus and former Chairman of the Psychology Departemnt at Tufts University, and senior consultant at Leonard-Barton Group. Gavin Barton is managing director of the Leonard-Barton Group and a principal of GB Performance Consulting.
