This book provides a team-based, practical approach to redesigning existing processes and creating new processes in the healthcare industry. The simple, yet effective, methods and tools described may precede or parallel other process and continuous improvement methods and tools, including PDSA, Lean, and Six Sigma. The proven approach presented in the book has already helped many organizations create new service line processes, prepare for population health initiatives, redesign care management, and implement centralized scheduling and new technologies. The approach is well grounded in organization change and project management principles to ensure that the resulting work is implemented, accepted, and sustained.
Dr. Jean Ann Larson is President and Principal Consultant at J. A. Larson & Associates. Dr. Larson is an experienced executive who partners with business owners, leaders, executive teams, and individuals to help them become more productive while bringing innovation into their businesses and lives through business consulting, facilitation, speaking and executive development and coaching engagements.
Jean Ann has led organizational, professional and business transformations for over two and a half decades. She has served as an internal process engineer and consultant, a change agent, and Chief Learning Officer, founding an award winning and respected corporate university. She also served as a Senior Executive of two large healthcare organizations where she has led the functions of organizational effectiveness, process improvement, executive development, talent management, team building, employee engagement, accreditation, quality, strategic development facilitation as well as several clinical areas.
Jean Ann has a degree in industrial engineering from Wichita State University, an international MBA from the Thunderbird Graduate School of International Management and in 2011 she received her doctorate in organization change from Pepperdine University with an emphasis on personal, professional and organizational transitions. She has written, edited and published books and many articles on process redesign, process improvement, leadership organization change and transition. She is a frequent presenter at national and international conferences on process redesign, change management, leadership, transformation, cultural change, learning and organization development.
外文書商品之書封，為出版社提供之樣本。實際出貨商品，以出版社所提供之現有版本為主。部份書籍，因出版社供應狀況特殊，匯率將依實際狀況做調整。
無庫存之商品，在您完成訂單程序之後，將以空運的方式為你下單調貨。為了縮短等待的時間，建議您將外文書與其他商品分開下單，以獲得最快的取貨速度，平均調貨時間為1~2個月。
為了保護您的權益，「三民網路書店」提供會員七日商品鑑賞期(收到商品為起始日)。
若要辦理退貨，請在商品鑑賞期內寄回，且商品必須是全新狀態與完整包裝(商品、附件、發票、隨貨贈品等)否則恕不接受退貨。
