滿額折
Humble Consulting ─ How to Provide Real Help Faster
商品資訊
ISBN13：9781626567207
出版社：Ingram Pub Services
作者：Edgar H. Schein
出版日：2016/04/04
裝訂／頁數：平裝／240頁
規格：22.2cm*14.6cm*1.9cm (高/寬/厚)
商品簡介
作者簡介
商品簡介
This new book reveals what it takes for consultants of all types, as well as organizational leaders, to be really helpful in dealing with the complex, systemic, constantly changing organizational problems of today. They need to rapidly create a relationship of trust and openness that enables clients, subordinates, and team members to reveal what is really on their minds and to jointly develop a sense of what is the problem and what kind of adaptive response could best deal with it.
Schein first introduced some of these concepts in his foundational 1969 book Process Consultation, which is still in use today. But now clients don't have the time or patience for the endless questioning that characterized much of process consultation. And clients still expect consultants to hand them answers. But Schein has come to realize that answers from outsiders are useless, because they're often working the wrong problem, don't understand the client organization's culture, or ignore the fact that constant change makes today's solutions obsolete tomorrow.
To achieve a joint sense of what to do requires consultants and other helpers to develop a different kind of relationship with clients—a set of attitudes and behaviors that Schein calls humble consulting. Schein shows how helpers can display from the moment of first contact a level of caring and curiosity to move from relationships of professional distance to relationships of personalized trust and openness. And he gives many illustrations of the profound changes in mindset, behavior, and daily actions that flow from this new helpful consulting model.
Schein first introduced some of these concepts in his foundational 1969 book Process Consultation, which is still in use today. But now clients don't have the time or patience for the endless questioning that characterized much of process consultation. And clients still expect consultants to hand them answers. But Schein has come to realize that answers from outsiders are useless, because they're often working the wrong problem, don't understand the client organization's culture, or ignore the fact that constant change makes today's solutions obsolete tomorrow.
To achieve a joint sense of what to do requires consultants and other helpers to develop a different kind of relationship with clients—a set of attitudes and behaviors that Schein calls humble consulting. Schein shows how helpers can display from the moment of first contact a level of caring and curiosity to move from relationships of professional distance to relationships of personalized trust and openness. And he gives many illustrations of the profound changes in mindset, behavior, and daily actions that flow from this new helpful consulting model.
作者簡介
Edgar H. Schein is the Society of Sloan Fellows Professor of Management Emeritus at the MIT Sloan School of Management. He is the author of numerous bestselling books including the recent Humble Inquiry.
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