滿額折
Managing Customer Service Super Series
商品資訊
系列名：Super
ISBN13：9780080464190
出版社：Routledge
作者：Institute of Leadership & Management (EDT)
出版日：2007/07/13
裝訂／頁數：平裝／99頁
規格：30.5cm*21.6cm*1.3cm (高/寬/厚)
版次：5
商品簡介
商品簡介
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
*Content is well regarded
*Popular with those training with the ILM but can also be used for independent study
*Content of each workbook now maps to single course unit, resulting in a more user-friendly format.
*Content is well regarded
*Popular with those training with the ILM but can also be used for independent study
*Content of each workbook now maps to single course unit, resulting in a more user-friendly format.
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