Building a Lean Service Enterprise ─ Reflections of a Lean Management Practitioner

This book provides an assorted set of reflections/lessons from the "trenches" of Lean service and brings to fore leadership challenges, new tools, and the known-unknowns (insights that very few know but many in journey of Lean transformation need to know). Lean has the ability to address a wide range of problems faced by service companies, such as: complexity reduction, sales force productivity enhancement, operations risk control, cost leadership, combining scale with flexibility, service excellence and improving employee morale and involvement. Many of the principles discussed in the book are based on the author's first-hand experience in Lean implementation.

Debashis Sarkar is one of world’s leading lights in the space of Lean Management. Over the last decade he has been researching, experimenting and working on how to successfully implement the Lean principles to service companies. He has led large number of Lean service transformations and his efforts have led to the pioneering contribution to service lean comprising: A) The DEB-LOREX? model, B) holistic approach for service lean implementation and C) blueprint for 5S implementation in service companies. He is currently Global Head of Reengineering at Standard Chartered Bank for global finance comprising all countries, shared service centres in India, China & Africa and Finance Transformation. Prior to this role Debashis was the Global Champion and Head Asia Pacific for Enterprise Lean in Avery Dennison; and Head - Organizational Excellence function at ICICI Bank. His pioneering work at ICICI Bank in process excellence in an industry benchmark.