商品簡介
The authors describe how fire and emergency services can improve their operations through organizational and individual leadership, to create higher reliability organizations that perform with a low number of errors due to organizational characteristics that prevent them, based on developing a learning culture and methods like near-miss reporting and root-cause analysis. They address the human factor and its effect on emergency services; the importance of a learning culture and methods of learning from near-misses that involved human factors; the roles of managers and leaders, differences between them, key leadership traits and behaviors, improving leadership skills and abilities, and improving processes for selecting people with them; near-miss reporting systems, data analysis from them, and root-cause analysis and its use; adapting to change, resistance to it, and improving acceptance; and the process of higher reliability organizing, which is based on organizational principles and employee behaviors that prevent and deal with mistakes and increase success. They also discuss the incident command system and how its components and crew resource management support a higher reliability organization. Cases and real-life examples are incorporated throughout. Annotation ©2017 Ringgold, Inc., Portland, OR (protoview.com)
