The Dysfunctional Library ─ Challenges and Solutions to Workplace Relationships

Librarians Henry et al. examine workplace dysfunction in libraries. They discuss the role of individual attributes, including librarian traits, the importance of emotional intelligence, and burnout and psychological disorders; types of dysfunction in library organizational culture; incivility; disturbing and toxic work behaviors, including bullying, mobbing, and passive-aggressive and counterproductive work behaviors; the causes, results, and solutions for organizational deviance like cyberloafing, fraud, theft, and sabotage, as well as gossip, rankism, bias, and individual lobbying; challenges in communication; conflict management; the impact of ineffective collaboration and barriers like the general culture, attitudes of group members, lack of trust, distance, poor synchronization, stress, and staff resistance to change; difficulties with teams; and the influence of leadership. Annotation ©2018 Ringgold, Inc., Portland, OR (protoview.com)