Transforming Performance Management to Drive Performance ― An Evidence-based Roadmap

Recently a revolution has taken place in organizations around the world to transform their performance management system from a burdensome chore into a valuable business practice. Many high-profile companies have announced they are getting rid of the dreaded performance reviews and replacing them with ongoing coaching and feedback. Although these cases are inspiring other organizations to contemplate change, many are left with more questions than answers.

While many fads and quick fixes have been proposed to answer these questions, little research exists to support them. This book provides a practical and evidence-based guide for building a performance management approach that actually improves performance. It cuts through the hype and gives actionable advice, useful tools, and real-world examples for organizations to build the business case for change, plan the transformation, design the new system, and implement the change effectively. Featuring research findings as well as concrete strategies from organizations that have proven successful, this book provides a roadmap for meaningful change. It will be of interest to professionals and scholars interested in evidence-based performance management and the challenges facing organizations.

Rose A. Mueller-Hanson is the Associate Director/CFO of Community Interface Services. For over 20 years, she has been a champion of common-sense, effective performance management practices.

Elaine D. Pulakos is President of PDRI, a CEB Company. For over 25 years, she has been helping organizations drive higher performance through implementing effective performance management strategies.