商品簡介
Designing Systems and Processes for Managing Disputes features a hands-on, interdisciplinary approach with wide-ranging practical applications. Seven real-life case studies and numerous examples have students designing and implementing a process for resolving and preventing disputes where traditional processes have failed. This is a must-read for students and practitioners alike.
New to the Second Edition:
- A chapter-long focus on facilitation skills for designers
- The addition of a seventh central case study related to processes following the Trayvon Martin shooting in Sanford, Florida
- A new appendix with an overview of mediation for students who have not taken a prior course in mediation
- An interesting new story by a Brazilian judge who used Designing Systems and Processes for Managing Disputes to create new processes to resolve multiple cases, some pending over 20 years, arising from lands taken to create a new national park
- A new question focusing on the issues related to designing court-connected mediation programs
- Updates throughout all chapters and the appendix
Professors and students will benefit from:
- Focus on skills development for dispute systems designers
- A multidisciplinary approach
- Biographies of designers, providing students with a sense of how to get into dispute systems design work
- An appendix assisting students who have no background in dispute resolution, with brief overviews of negotiation, mediation, and arbitration
- Problems and exercises to help students apply their learning
- Examples of complex disputes
- Featured disputes including eBay, a child abuse claims tribunals, court-related mediation, intra-institutional disputes, and community and post-violence conflicts
主題書展
更多書展本週66折
您曾經瀏覽過的商品
購物須知
外文書商品之書封,為出版社提供之樣本。實際出貨商品,以出版社所提供之現有版本為主。部份書籍,因出版社供應狀況特殊,匯率將依實際狀況做調整。
無庫存之商品,在您完成訂單程序之後,將以空運的方式為你下單調貨。為了縮短等待的時間,建議您將外文書與其他商品分開下單,以獲得最快的取貨速度,平均調貨時間為1~2個月。
為了保護您的權益,「三民網路書店」提供會員七日商品鑑賞期(收到商品為起始日)。
若要辦理退貨,請在商品鑑賞期內寄回,且商品必須是全新狀態與完整包裝(商品、附件、發票、隨貨贈品等)否則恕不接受退貨。