服務外包英語溝通與交流技巧（簡體書）

《服務外包英語》旨在幫助服務外包從業人員及擬從事服務外包工作的人員有效提升英語溝通和交流能力，本書可作為全國各類服務外包培訓機構的專業培訓教材，也可作為各大專院校服務外包專業學生和有關政府部門，企業管理人員和技術人員的培訓教材和參考書籍。

陳開舉，土家族，湖北省巴東縣人，博士，現任廣東外語外貿大學靠前商務英語學院教授，博士生導師。先後獲華中師範大學英語語言文學學士、廣州外國語學院語言學與應用語言學碩士、廣東外語外貿大學文化研究語言與文化博士。現任中國語用學會常務理事、中國中美比較文化研究會會員，中美比較文化研究會會員，中外文論研究會理事等。近幾年的主要出版物包括ReconstructingImagesofChinesePeasantry(2007),TrialbyMedia:OvercorrectionoftheInadequacyoftheRighttoFreeSpeechinContemporaryChina(2011),OnthePowerofLanguage(2009)，曾在國外SSCI、A&Hci刊物發表論文多篇、靠前《哲學研究》《現代外語》等刊物發表學術論文30餘篇，在Springer出版學術譯著4部、出版學術專著4部，主編教材4部。主持省級以上研究項目多項。研究方向為文化研究、文化哲學、翻譯、語用學。

Unit 1 International Service Outsourcing Overview

Part Ⅰ Reading

International Service Outsoureing

Part Ⅱ Dialogues

Part Ⅲ Writing

Part Ⅳ Grammar: Simple Present Tense 一般現在時態

Part Ⅴ Exercises

Part Ⅵ Supplementary Reading

Unit 2 International Service Ontsonrcing Employee and Employer

Part Ⅰ Reading

International Service Outsourcing Employee Countries

Part Ⅱ Dialogues

Part Ⅲ Writing

Part Ⅳ Grammar: Present Perfect Tense 現在完成時

Part Ⅴ Exercises

Part Ⅵ Supplementary Reading

Unit 3 Email and Telephone

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Writing Business Email

Part Ⅳ Grammar: Simple Future Tense 一般將來時

Part Ⅴ Exercises

Part Ⅵ Supplementary Reading

Unit 4 Business Etiquette and Cultural Aspects

Part Ⅰ Reading

Cultural Nuances in Offshore Outsourcing Relationships

Part Ⅱ Dialogues

Part Ⅲ Writing

Part Ⅳ Grammar: Appositive Clause 同位語從句

Part Ⅴ Exercises

Part Ⅵ Supplementary Reading

Unit 5 Project Management

Part Ⅰ Reading

Managing Outsourcing

Part Ⅱ Dialogues

Part Ⅲ Writing

Part Ⅳ Grammar: Infinitive 動詞不定式

Part Ⅴ Exercises

Part Ⅵ Supplementary Reading

Unit 6 IT Service Outsonrcing

Part Ⅰ Reading

Software Outsourcing India

Part Ⅱ Dialogues

Part Ⅲ Writing

Part Ⅳ Grammar: If Conditional Adverbial Clause If 引導的條件狀語從句

Part Ⅴ Exercises

Part Ⅵ Supplementary Reading

Unit 7 Accounting and Finance Ontsoureing

Part Ⅰ Reading

BP Chooses Aeeenture As Its Finance and Accounting Services Outsourcing Provider

Part Ⅱ Dialogues

Part Ⅲ Writing

Part Ⅳ Grammar: Attributive Clause 定語從句

Part Ⅴ Exercises

Part Ⅵ Supplementary Reading

Unit 8 Research and Development Outsourcing

Part Ⅰ Reading

Boeing Strives for Repairing Problems with Innovative Aircraft

Part Ⅱ Dialogues

Part Ⅲ Writing

Part Ⅳ Grammar: Modal Verbs 情態動詞

Part Ⅴ Exercises

Part Ⅵ Supplementary Reading

Unit 9 Human Resource Management Outsourcing

Part Ⅰ Reading

Human Resource Management Outsourcing

Part Ⅱ Dialogues

Part Ⅲ Writing

Part Ⅳ Grammar: Subjective Clause 主語從句

Part Ⅴ Exercises

Part Ⅵ Supplementary Reading

Unit 10 Logistics Outsourcing

Part Ⅰ Reading

Retailers Shift Supply Chain Tasks to China

Part Ⅱ Dialogues

Part Ⅲ Writing

Part Ⅳ Grammar: Passive Voice 被動語態

Part Ⅴ Exercises

Part Ⅵ Supplementary Reading

Unit 11 Legal Service Outsourcing

Part Ⅰ Reading

Call My Lawyer... In India

Part Ⅱ Dialogues

Part Ⅲ Writing

Part Ⅳ Grammar: Inverted Sentences 英語倒裝句

Part Ⅴ Exercises

Part Ⅵ Supplementary Reading

Unit 12 Finan Service Outsourcing

Part Ⅰ Reading

Finan Service Outsourcing

Part Ⅱ Dialogues

Part Ⅲ Writing: Finan Service Outsourcing Writing （Credit Loan Letter Writing and Reply）

Part Ⅳ Grammar: Adverbial Clause of Cause 原因狀語從句

Part Ⅴ Exercises

Part Ⅵ Supplementary Reading

Unit 13 Call Center Outsourcing

Part Ⅰ Reading

Call Center Outsourcing Overview

Part Ⅱ Dialogues

Part Ⅲ Writing: Sales Letters and Voluntary Offers

Part Ⅳ Grammar: Attributive Clause Led by Relative Pronouns 關係代詞引導的定語從句

Part Ⅴ Exercises

Part Ⅵ Supplementary Reading

Unit 14 Knowledge Process Outsourcing

Part Ⅰ Reading

Study on Knowledge Transfer in Knowledge Process Outsourcing （KPO）

Part Ⅱ Dialogues

Part Ⅲ Writing

Part Ⅳ Grammar: Subjunctive Mood 虛擬語氣

Part Ⅴ Exercises

Part Ⅵ Supplementary Reading

Unit 15 The Analysis on Firm's Outsourcing Strategy

Part Ⅰ Reading

The Outsourcing Decision Matrix: Analyzing the Make-or-Buy Decision

Part Ⅱ Dialogues

Part Ⅲ Writing

Part Ⅳ Grammar: Object Clause 賓語從句

Part Ⅴ Exercises

Part Ⅵ Supplementary Reading

Appendix Ⅰ Keys to the Task

Appendix Ⅱ Glossary

主要參考文獻