Smart Services Summit: Smart Services Supporting the New Normal

Digital servitization barriers of medical technology firms: an exploratory study.- Drone-basedWarehouse Inventory Management with IoT for Perishables.- Capability of Service Innovation - What SMEs can learn from Start-ups.- Application Possibilities of Artificial Intelligence in a Renewable Energy Platform.- The change from small and medium-sized energy com-panies to an energy service provider of smart value-added services.- Smart circular economy value drivers: The role of the financial sector in stimulating smart regional inno-vation-driven growth.- End-to-End Digital Twin Approach for Near-Real-Time Decision Support Services.- Virtual Reality Extension for Digital Twins of Machine Tools.- Value creation with digital twins in the end-of- lifecycle phase of smart products: Applied data resources in academic literature.- Coworking between Customers and Service divisions in the B2B business - with a deeper focus on field service.- Market segmentation of Industrial smart services: A Buyer-view of the relation between Value of data and Performance orientation.- Can Market Segmentation Support the Creation of Digitally-Enabled Product-Service Systems? - A Semi-Systematic Literature Review.- Enable Service Interaction and Value Co-Creation for Small and Medium-Sized Enterprises Through an Innovation-Method-Framework.- Actors' network analysis and bi-directional value exchange matrix development for living labs: KTH Live-in-Lab case study.- Moving beyond manufacturing: Building a Research Agenda for Servitizing Service Firms and Ecosystems.- Methods supporting a shared servitization framework.