商品簡介
Nonviolent Communication (NVC) helps to reformulate the way in which people express themselves and listen to each other during a negotiation dialogue, mainly through empathy. The contribution of NVC refers to redefining the conflictual relationship rather than simply looking for elements to resolve it in the area of negotiation in Public Organisations, providing an opportunity for joint reflection to resolve issues. It involves reflection with self-responsibility using empathetic communication skills. On the other hand, reading about organisations involved in Social Responsibility (SR) processes, we observed the possibilities of drawing attention to violent conflicts involving communication and the importance of providing an alternative treatment, in an approach based on the ethics of cordial reason. In this sense, it is assumed that CNV developed in the context of SR can promote solutions to social problems related to conflicts, minimising the problem of violence. The relevance of the study lies in the fact that it reveals the need to rethink new forms of communication, which consider empathy as a way of engaging in dialogue, although this requires the involvement and commitment of everyone who works in the organisation.
