商品簡介
Configuration Management (CM) is a discipline that ensures the integrity, consistency, and control of a product's or system's configuration throughout its lifecycle. However, it must be measurable to ensure that a CM program is functional, practical, and continuously improving. Metrics and Key Performance Indicators (KPIs) serve as the instruments through which organizations can quantify performance, detect deviations, assess process maturity, and drive improvement. This module aims to immerse students in the methodology of measuring and evaluating CM performance through the strategic application of metrics and KPIs, tailored to support business objectives and operational excellence.
