In health and social care, mistakes can happen-but how we respond defines our professionalism, integrity and committment to those we support. Duty of Candour: When Things Go Wrong is a practical and empowering guide designed to support care practitioners, managers and leaders to understand their responsibilities and respond with confidence, compassion and accountability. Drawing from real-life practice and regulatory expectations, this handbook will help you to: Communicate openly and honestly with service users and families Respond appropriately to incidents, errors and complaints Meet legal and professional standards with confidence Promote a culture of transparency within your organisation Learn from mistakes to improve the quality of care This is what I have noticed in practice-organisations that embrace openness not only meet compliance requirements but also build stronger relationships, improve outcomes and protect the dignity of those they serve.
外文書商品之書封，為出版社提供之樣本。實際出貨商品，以出版社所提供之現有版本為主。部份書籍，因出版社供應狀況特殊，匯率將依實際狀況做調整。
無庫存之商品，在您完成訂單程序之後，將以空運的方式為你下單調貨。為了縮短等待的時間，建議您將外文書與其他商品分開下單，以獲得最快的取貨速度，平均調貨時間為1~2個月。
為了保護您的權益，「三民網路書店」提供會員七日商品鑑賞期(收到商品為起始日)。
若要辦理退貨，請在商品鑑賞期內寄回，且商品必須是全新狀態與完整包裝(商品、附件、發票、隨貨贈品等)否則恕不接受退貨。
