Earning the AHCA/NCAL National Quality Award at the Silver - Achievement in Quality - level is one of senior care's most meaningful
milestones: documented evidence that your organization has moved beyond compliance toward a genuine culture of quality. This book is the
coaching guide you wish you'd had on day one.
Drawing on years of hands-on consulting with skilled nursing facilities, assisted living communities, and ID/DD providers preparing
Silver applications, Ralph Peterson walks you through every section of the criteria - leadership, strategy, customers, measurement, workforce,
operations, and results - with practical examples, real-world pitfalls, and the same coaching he provides to his clients.
Whether you're stepping up from a Bronze-level award, leading your first Silver application, or returning after a previous attempt, this is your
complete preparation guide - from gap analysis through application narrative.
外文書商品之書封，為出版社提供之樣本。實際出貨商品，以出版社所提供之現有版本為主。部份書籍，因出版社供應狀況特殊，匯率將依實際狀況做調整。
無庫存之商品，在您完成訂單程序之後，將以空運的方式為你下單調貨。為了縮短等待的時間，建議您將外文書與其他商品分開下單，以獲得最快的取貨速度，平均調貨時間為1~2個月。
為了保護您的權益，「三民網路書店」提供會員七日商品鑑賞期(收到商品為起始日)。
若要辦理退貨，請在商品鑑賞期內寄回，且商品必須是全新狀態與完整包裝(商品、附件、發票、隨貨贈品等)否則恕不接受退貨。
