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【簡體曬書區】 單本79折,5本7折,活動好評延長至5/31,趕緊把握這一波!

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Karen A. Shire,Ursula Holtgrewe,Christian Kerst (1)
Stephen J. Frenkel/ Marek Korczynski/ Karen A. Shire/ May Tam (1)

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Cornell Univ Pr (1)
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Re-organising Service Work: Call Centres in Germany and Britain:Call Centres in Germany and Britain

1.Re-organising Service Work: Call Centres in Germany and Britain:Call Centres in Germany and Britain

作者:Karen A. Shire; Ursula Holtgrewe; Christian Kerst  出版社:PBKTYFRL  出版日:2017/06/29 裝訂:精裝
若需訂購本書,請電洽客服
02-25006600[分機130、131]。
On the Front Line—Organization of Work in the Information Economy

2.On the Front Line—Organization of Work in the Information Economy

作者:Stephen J. Frenkel; Marek Korczynski; Karen A. Shire; May Tam  出版社:Cornell Univ Pr  出版日:1999/07/01 裝訂:平裝
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on
定價:2637 元, 優惠價:1 2637
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