"Hackos and Redish wisely offer us the three things we most need about user and task analysis: practical advice, practical advice, and practical advice." -Ben Shneiderman, University of Maryland"This
A revolutionary new resource that brings documentation product management ideas up to date The 1994 bestselling classic Managing Your Documentation Projects set the industry standard for technical do
Successfully manage Web content to achieve a competitive edgeUsing the content management strategy that she developed for companies such as Nortel, Motorola, Cisco, and others, Hackos walks readers th
Practical, authoritative, and the first comprehensive guide to managing every phase of your publication project. The only book devoted exclusively to technical publication project management, Managing
