THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER!“Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leader
'A useful confidence-building tool for those whose key aim is to find their inner power' Edge Online Being more assertive just got easier Much has been spoken about the assertive communication style,
A firsthand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization.Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his
The Beating Shyness Workbook helps you identify and categorize your emotions and behavior in order to understand yourself better. Written by an experienced consultant and coach specializing in persona
Lead Your Business the Starbucks WayForeword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.One of the best-recognized and admired brands in the world, Starbucks singlehande
The Assertiveness Workbook provides diagnostic tools, goal-setting charts, practical exercises, and many other tools for becoming more assertive. Author Dena Michelli helps you set specific goals to i
This is the story of Brigadier Peter Young (1915-1988), a highly decorated soldier who was one of the founding members of 3 Commando, rising during WWII from 2 Lt to Brigadier in the space of 6 years.
A Woman's Way is an optimistic account of transformative growth which maps the journey from inner turmoil to confidence, joy and fulfillment. This is a spiritual journey that is offered to all in earl
薩波斯（Zappos）。這個名字已成為顧客服務的新標準，讓人驚奇的網路購物經驗，許多人嚮往的工作場所，以及這個時代最令人印象深刻、變革成功的企業典範。簡而言之，薩波斯正在改寫企業經營模式與人們的生活方式。 國際暢銷商業書《星巴克模式》的作者約瑟夫‧米其里(Joseph A. Michelle)，將透過此書告訴我們薩波斯是如何做到的──以及你如何才能在自己的產業創造同樣的佳績。 本書將引領你進入
The internationally bestselling author of The Starbucks Experience reveals how UCLA Health System achieves the highest levels of excellence—and explains how business leaders in any industry can get th
The internationally bestselling author of The Starbucks Experience reveals how UCLA Health System achieves the highest levels of excellence—and explains how business leaders in any industry can get th
The papers in this volume were presented at an International Symposium on Optimal Estimation in Approximation Theory which was held in Freudenstadt, Federal Republic of Germany, September 27-29, 1976.
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attenti
WAKE UP AND SMELL THE SUCCESS!You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personaliz
The true story of a small fish market depicted in the best-selling parable FISH! reveals the business principles applied by its owner in the areas of employee morale, customer service, and an aligned
