This invaluable resource is a collection of 700 letters and memos for every conceivable customer service situation. Each letter is a field-tested and proven communication that you can use "as-is" or a
Here, at last, is a complete, easy-to-follow guide for nonfinancial managers who need practical, hands-on help preparing budgets and solving budgeting problems.Budgeting Basics and Beyond: A Complete
What do economists know that business executives find useful? Economics ought to be indispensable for business decision-makers because it deals with the issues executives face daily: what to pro duce,
This important guide walks readers step-by-step through the entire estate planning process, and provides scores of plans for a variety of situations to help readers reduce, defer, or climinate taxes.
Extending, denying, and collecting debts are crucial areas that can make or break a small business. Yet many businesses send letters that either alienate customers or fail to convince the debtor to pa
Thoroughly revised and statistically updated, Economics Explained is an engaging primer that combines the wealth of information of a textbook with a readability rarely found in textbooks - in one inte
This updated and expanded edition of the best-selling Barron's investment guide helps the serious investor set up a lifetime investment program that maximizes opportunity, minimizes risk, and can be e
Dramatic changes in foreign exchange rates between the major international currencies, along with extreme pressures on the European Monetary System, have made the hedging of currency and interest rate
At last here is a comprehensive text on the managerial problems of professional firms. David Maister, whose international consulting practice has gained him the reputation among his peers as "the guru
In today's workplace, your personal success -- and job satisfaction -- depend on knowing what you want to accomplish, on your ability to collaborate with colleagues whose goals may be different from y
With The 12-Hour MBA Program, anyone can master the basics of an MBA course of study without bearing the heavy cost of tuition or losing valuable work hours and spending them instead in classrooms or
"Brown imaginatively and uniquely connects rich portraits of classrooms with a vision of how public policy can encourage thoughtfulness in our schools."—Theodore R. Sizer, chair, Coalition of Es
Today, tens of thousands of companies are struggling to become "time-based" competitors, inspired by such corporations as Motorola, General Electric, Citicorp, and a myriad of others who have cut prod
Advanced Strategies in Financial Risk ManagementRobert J. Schwartz, Clifford W. Smith, Jr. "Advanced Strategies in Financial Risk Management should be read by all practitioners, students and regulator
This is a book for advertising managers and other people who are responsible for planning and managing their organization's advertising program. The Advertising Manager's Handbook can help you plan, i
This ground-breaking study from The Conference Board identifies the key elements of successful quality programs and defines a radical new approach to business management. Through the unprecedented coo
In an era of increased global competition, of takeovers, downsizing, restructuring, and even outright failure, managing intelligent organizational change is the most difficult challenge facing busines
Normalisation, the theoretical framework that underpins the movement of services for people with disabilities from long stay hospitals, has recently become the focus of much academic and professional
Dr. W. Edwards Deming, a household name in Japan, became the prime catalyst behind the incredible success of Japanese industry. In fact, since 1951, the Deming Prize has been the most coveted and pres
Since it was first published Public Sector Economics has become the most widely adopted undergraduate textbook in its field. Major revisions have been made to this fourth edition while preserving the
Reviews the principles of forecasting, explains how they can be applied to corporatte decision making, and identifies the factors that influence long-term planning
Detectors for Liquid Chromatography Edited by Edward S. Yeung Written by an expert in the field, this comprehensive guide explains the basic principles behind detector response instrumentation and sel
This book asks us to rethink such a way of understanding Pope. Refusing to accept Pope's version of reality, Laura Brown reads his poems not for what they claim to say, but for what they rationalize a
Chemistry: The Central Science, Seventh Edition is designed to provide you with an introduction to the concepts of chemistry. The goals of this text are several: to introduce you to the fundamental sc
