There's nothing quite like baking -- fun, relaxing and oh so delicious -- but it's not always the simplest of hobbies, and the road to baking bliss can be littered with sunken sponges and burnt browni
This study is the first comprehensive analysis of its kind. It examines the Communist Party’s evolving religious controls and citizens’ responses to them, focusing on seven religious group
Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, del
This anthology provides the first art-historical reassessment of information-based art in relation to data structures and exhibition curation. It examines such landmark e
Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisationa€?s strategic aims and goals centre on the delivery of excellent servi
Make the most of sunny days and warm evenings with some alfresco dining! Even if the weather lets you down, banish bought burgers and ready-prepared meats from your griddle, grill or oven, and try one
Hot and spicy, mild, creamy and comforting, Thai, Indian, Malaysian, Indonesian - the word 'curry' encompasses a huge variety of exciting dishes. With long lists of spices and unfamiliar ingredients,
For those of us with busy lifestyles and little time to spare, slow cookers are a priceless helping hand in the kitchen - with as little as 10 minutes spent preparing a dish at the beginning of the da
It's always difficult to balance a hectic schedule with tasty, healthy meals, so it helps to have foolproof recipes that you can rely on to provide delicious food in no time. With this in mind, the te
Easy and quick to make, good for feeding a crowd and packed full of flavour, traybakes are the perfect bake for any occasion. From delicious fruity flapjacks and gooey chocolate slices to a perfect s
Cook, a customer service consultant and author, provides advice, tools, and techniques for managers to use to deal with complaints. She argues that complaints should be seen as an opportunity to put t
This fully updated sixth edition of Customer Care Excellence recognizes these trends and demonstrates in a clear, practical way how to develop and sustain a customer-service focus. The book places gr
If you are an IT manager and work with IT professionals on a regular basis, Coaching for High Performance will inspire you with practical advice and tips on a range of soft skills areas to help you cr
This book will help you to create a strong team. It is designed to assist you in understanding the characteristics of a high-performance team, to help you assess where your team stacks up and to devel
Examining not just what global organizations do to engage their staff, but also how they achieve this and profit from it, this book will show how you can follow their lead to engage your own employee
Using her own experiences, Cook describes, for business managers, how to develop and sustain customer service focus. She outlines how to plan, introduce, and sustain a program that is designed to incr
As curator Steve Dietz has observed, new media art is like contemporary art -- but different. New media art involves interactivity, networks, and computation and is often about process rather than obj
Based on primary research in several countries in the Asia region, this volume provides fresh insights into the inter-related problems of poverty, vulnerability and social exclusion, as well as into
As curator Steve Dietz has observed, new media art is like contemporary art--butdifferent. New media art involves interactivity, networks, and computation and is often aboutprocess rather than objects
Describes the working environment and livelihoods of Chinese people as profoundly altered by an upsurge in labor mobility and the emergence of a market-driven system of labor allocation. Among the to
"Countries at the Crossroads manages to achieve the best of both worlds. A precise, standardized measurement tool for civil liberties, rule of law, corruption, and accountability allows meaningful com
Over the last 20 years, FACT, the Foundation for Art and Creative Technology, has become the UK's leading organisation for commissioning, exhibiting, promoting and supporting artists' work and innovat
Canadian artist Kelly Richardson (born 1972) uses digital technologies to create hyperreal, symbolically charged landscapes. Pillars of Dawn presents Richardson's largest series of digital artworks--c
An April-to-May 1999 conference in Sussex, England drew British and Asian co-authors, researchers, and graduate students from a number of social scientists to appreciate and further White's work. Afte
