The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.—Howard Schultz,
* The text continues to focus on providing a clear, understandable, up-to-date text that covers the core material of the field while including the most cutting-edge topics, including technology, inter
Retail is a dynamic and often ruthless world that equally influences, and is influenced by, the consumers it exists to serve. New players constantly emerge to satisfy consumer demand better; consumer
