The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values o
In the fast paced world of clinical training, students are often inundated with the what of electrophysiology without the why. This new text is designed to tell the story of electrophysiology so that
The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.—Howard Schultz,
* The text continues to focus on providing a clear, understandable, up-to-date text that covers the core material of the field while including the most cutting-edge topics, including technology, inter
Retail is a dynamic and often ruthless world that equally influences, and is influenced by, the consumers it exists to serve. New players constantly emerge to satisfy consumer demand better; consumer
Hailed by Rolling Stone magazine as one of the greatest rock memoirs of all time, Be My Baby is the true story of how Rock and Roll Hall of Famer Ronnie Spector carved out a space for herself against
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