SPECTOR

The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values o

In the fast paced world of clinical training, students are often inundated with the what of electrophysiology without the why. This new text is designed to tell the story of electrophysiology so that

The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.—Howard Schultz,

* The text continues to focus on providing a clear, understandable, up-to-date text that covers the core material of the field while including the most cutting-edge topics, including technology, inter

Retail is a dynamic and often ruthless world that equally influences, and is influenced by, the consumers it exists to serve. New players constantly emerge to satisfy consumer demand better; consumer

Hailed by Rolling Stone magazine as one of the greatest rock memoirs of all time, Be My Baby is the true story of how Rock and Roll Hall of Famer Ronnie Spector carved out a space for herself against tremendous odds amid the chaos of the 1960s music scene and beyond.Ronnie Spector’s first collaboration with producer Phil Spector, “Be My Baby,” stunned the world and shot girl group the Ronettes to stardom. No one could sing as clearly, as emotively as Ronnie. But her voice was soon drowned out in Phil Spector’s Wall of Sound, and lost in Ronnie and Phil’s ensuing romance and marriage.Ronnie had to fight tooth and nail to wrest back control of her life, her music, and her legacy. And while she regained her footing, Ronnie found herself recording with Stevie Van Zandt, partying with David Bowie, and touring with Bruce Springsteen.Smart, humorous, and self-possessed, Be My Baby is a whirlwind account of the twists and turns in the life of an artist. More than anything, Be My Baby is a test