Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important s
This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practi
This handy textbook covers all you need to know to get started using Powerpoint for presentations.Learning Made Simple books give you skills without frills. They are matched to the main qualifications
Examines the challenges faced by designers and builders of medieval castles, discussing how they were used, notable structures, and defending the castles from invaders.
For most of the applications, rubber must be reinforced with certain fillers such as carbon blacks, silica or clay. As compared with microfiller reinforced rubber, nanofiller reinforced rubber exhibi
