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NEW YORK TIMES BESTSELLER • From the author of The Power of Habit, a fascinating exploration of what makes conversations work—and how we can all learn to be supercommunicators at work and in life“A winning combination of stories, studies, and guidance that might well transform the worst communicators you know into some of the best.”—Adam Grant, author of Think Again and Hidden PotentialONE OF NPR’S BEST BOOKS OF THE YEAR • FINALIST FOR THE SABEW BEST IN BUSINESS BOOK AWARDCome inside a jury room as one juror leads a starkly divided room to consensus. Join a young CIA officer as he recruits a reluctant foreign agent. And sit with an accomplished surgeon as he tries, and fails, to convince yet another cancer patient to opt for the less risky course of treatment. In Supercommunicators, Charles Duhigg blends deep research and his trademark storytelling skills to show how we can all learn to identify and leverage the hidden la

為什麼有些人總能讓對話順利進行，有些人卻經常覺得自己說的話沒被理解？《The Power of Habit》作者 Charles Duhigg 在本書中，結合心理學研究與真實案例，分析有效溝通背後的關鍵。他指出，人們的對話通常包含三個層面：討論實際問題、交流情緒感受，以及確認彼此的身分與關係。當雙方關注的層面不同，就容易產生誤解。從陪審團的意見協調、CIA探員的招募任務，到醫師與病患的溝通，作者說明如何辨識對話的真正需求，改善傾聽與表達方式。本書榮登《紐約時報》暢銷榜，入選 NPR 年度好書，並獲 SABEW 最佳商業書籍獎決選肯定。● 解析三種對話類型，從實際問題、情緒感受到人際關係，理解溝通的不同需求 ● 結合研究與真實案例，涵蓋職場協商、醫病關係及日常互動 ● 《紐約時報》暢銷書，入選 NPR 年度好書，獲 Adam Grant 推薦NEW YORK TIMES BESTSELLER ‧ From the author of The Power of Habit, a fascinating exploration of what makes conversations work—and how we can all learn to be supercommunicators at work and in life.“A winning combination of stories, studies, and guidance that might well transform the worst communicators you know into some of the best.” — Adam Grant, author of Think Again and Hidden PotentialONE OF NPR’S BEST BOOKS OF THE YEAR ‧ FINALIST FOR THE SABEW BEST IN BUSINESS BOOK AWARDCome inside a jury room as one juror leads a starkly divided room to consensus. Join a young CIA officer as he recruits a reluctant foreign agent

From the New York Times bestselling author of The Power of Habit, an investigation of what makes conversations work, and how we can all learn to be supercommunicators at work and in our livesThe right conversation, at the right moment, can change everything.We all know people who seem capable of connecting with anyone. They are the ones we turn to for advice, who ask the best questions—but who are also able to hear what goes unsaid, what we are really trying to say.Why are these people so good at connecting? And what can they tell us about how communication works?Supercommunicators, Charles Duhigg argues, understand—some by intuition, some by hard-won experience—that there is a science to how human beings connect. They understand that every time we speak to someone, we’re actually engaging in one of three conversations: What is this really about? How do we feel? And, Who are we? They know the importance of identifying what kind of conversation we’re having, and then matching it, so tha