Make the most of sunny days and warm evenings with some alfresco dining! Even if the weather lets you down, banish bought burgers and ready-prepared meats from your griddle, grill or oven, and try one
For those of us with busy lifestyles and little time to spare, slow cookers are a priceless helping hand in the kitchen - with as little as 10 minutes spent preparing a dish at the beginning of the da
Hot and spicy, mild, creamy and comforting, Thai, Indian, Malaysian, Indonesian - the word 'curry' encompasses a huge variety of exciting dishes. With long lists of spices and unfamiliar ingredients,
There's nothing quite like baking -- fun, relaxing and oh so delicious -- but it's not always the simplest of hobbies, and the road to baking bliss can be littered with sunken sponges and burnt browni
If you are an IT manager and work with IT professionals on a regular basis, Coaching for High Performance will inspire you with practical advice and tips on a range of soft skills areas to help you cr
It's always difficult to balance a hectic schedule with tasty, healthy meals, so it helps to have foolproof recipes that you can rely on to provide delicious food in no time. With this in mind, the te
Cook, a customer service consultant and author, provides advice, tools, and techniques for managers to use to deal with complaints. She argues that complaints should be seen as an opportunity to put t
This study is the first comprehensive analysis of its kind. It examines the Communist Party’s evolving religious controls and citizens’ responses to them, focusing on seven religious group
This anthology provides the first art-historical reassessment of information-based art in relation to data structures and exhibition curation. It examines such landmark e
Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisationa€?s strategic aims and goals centre on the delivery of excellent servi
Easy and quick to make, good for feeding a crowd and packed full of flavour, traybakes are the perfect bake for any occasion. From delicious fruity flapjacks and gooey chocolate slices to a perfect s
This fully updated sixth edition of Customer Care Excellence recognizes these trends and demonstrates in a clear, practical way how to develop and sustain a customer-service focus. The book places gr
This book will help you to create a strong team. It is designed to assist you in understanding the characteristics of a high-performance team, to help you assess where your team stacks up and to devel
