In this update of the 1996 American Management Association edition, Rothwell (learning and performance systems, Pennsylvania State U.) provides a manual for reinventing an organization's training func
Manufacturing engineer Brethauer walks engineers and managers through 16 tools and techniques for moving new products from research and development through manufacturing to the market. He concludes wi
101 Project Management Problems and How to Solve Them shows you how to:-Keep your project on track despite unavoidable interruptions-Prevent unreliable outside collaborators from jeopardizing the enti
One industry has had more impact on life in America than any other before or since. Here is the story of two men and one company at the start of it all. "You couldn't find two more different men
Forget Mars and Venus...those who want to get along with their colleagues have to make sure that all their planets are aligned! Anyone who works in an office probably has to deal with at l
What’s more important than whether a project is on time or on budget? Whether it delivers value. What good is a project that's on time...on budget...and ends up providing your organization
Finally…a user’s guide for thinking outside the box. Consider some big ideas that have become business and cultural phenomena: how Starbucks transformed a declining coffee market by combining an expe
"Too many employers and their recruiters are unaware that addressing a disability is often only a matter of mechanics. There's a too-common assumption that being disabled means being unable. That robs
Risk. It's a given factor in the operation of any organization. From corporate fraud and security issues to technological and other man-made disasters, bad things do happen. And while many businesses
Don't lose them at 'hello! Some people have the ability to start a conversation and immediately draw people in, while others -- perhaps even those with more valuable things to say --
You can’t accurately gauge your company’s performance if you don’t know what -- or how -- to measure. It’s no secret that you can’t improve your organization’s performance without measurin
The book that makes networking an art, not an accident, now completely revised and expanded! Make Your Contacts Count is a practical, step-by-step guide for creating, cultivating, and capi
"Most managers hate conducting performance appraisal discussions. What’s worse, few feel confident in their ability to accurately assess the performance of a subordinate. In The Performance Appraisal
From the first impression to the last “thank you,” great service is the hallmark of great companies—like yours. Your service team may represent the first, last, or only interaction point between your
Carreira, a manufacturing and engineering consultant, brings principles of manufacturing to the shop floor in this accessible reference, describing essential tools that can help streamline operations
Innovative strategies to help managers focus on -- and work to increase -- shareholder value. "Recent events have turned the spotlight on the issue of corporate accountability -- especiall
How do you go from competent manager to indispensable business asset? Do the math! Your success or failure is reflected in one number: the bottom line. So you’d better get a handle on the numbers tha
Recognizing and rewarding employees isn’t just a nice thing to do. It’s a business imperative. It's not just the money or benefits you offer that recruit, retain, and inspire talented empl
Intended for managers, this book offer advice on conducting an employee appraisal interview, identifies the five requirements for an effective performance review program, and provides sample forms. Or
Hiring the Best and the Brightest reveals how successful companies like Goldman Sachs, McKinsey, Bertelsmann, Yahoo!, General Mills, and select startups find and develop their own MBA talent. Incorpor
This broad guide for managers and human resources professionals answers the questions that Falcone believes most often plague line and staff managers, hiring supervisors, HR people, and recruiters. It
Rosen, an international consultant who helps companies implement their e-commerce plans, answers questions surrounding business and technical aspects of e-commerce. She explains market considerations,
This reference for novice and experienced project leaders presents summaries of 100 project management practices, embracing all of the process areas outlined in the PMBOK Guide, Fourth Edition (2008),
For sales, marketing, finance, and human resource professionals, Zoltners (marketing, Northwestern U.) et al. describe how to create incentive systems that effectively motivate salespeople. They empha
Carreira and Trudell combine ideas of lean manufacturing with Six Sigma in a guide aimed at managers of Six Sigma projects. They describe lean Six Sigma methodologies and the basic tools of each strat
Disaster is a certainty -- but "disaster planning" is not enough. Like many companies over the last few years, yours has probably done a great deal to reassess its physical, strategic, and
Proven ways to reel in great talent! A critical factor in your organization's success is your ability to hire—and keep—good people. But in order to tackle the toug
A manager who understands the ins and outs of his company's compensation system is more likely to be able to retain his best people, keep them motivated, and ensure that they continue to produce outst
Reveals twelve secrets of expert influencers, explaining the laws of dissonance, contrast, and expectations, and offers strategies and tactics for developing persuasion skills to achieve success and p
Tracy, a personal coach and business speaker, lays out his personal strategic planning process for setting career and business goals, increasing productivity, and growing profits. His rules and the ap
In sickness and in health…in debt and in wealth! All couples have their own complex relationship with money: how they organize and pay their bills, how they balance their checkbook, and mo
Traces the rise and fall of retail giant JCPenney, charting the people and events that have been part of its history, and how the stories and characters offer lessons applicable in all of corporate Am
