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"This is a great book, a breakthrough in modern selling! Kevin shows you how to make more sales, easier, and with greater certainty than ever before."---Brian Tracy, author of The Psychology of Sellin

When budgets are dwindling, deadlines passing, and tempers flaring, the usual response is to browbeat the project team and point fingers of blame. Not helpful. For these situations, what is needed is

Rethinking the African-American experience—now and in the future. If the name Randal Pinkett sounds familiar, it may be because Pinkett was the first African-American winner on The Apprentice. When h

The rules for finding professional work once seemed clear and unwavering: capture career highlights in a resume, practice answers to standard interview questions, and do lots of face-to-face networking. Cracking the New Job Market shows how these rules have changed and delivers new job-hunting strategies that actually work. The key, rather than to emphasize past accomplishments, is to sell your self on the value you can create for an employer. This new approach to getting hired requires new skills. Author R. Willam Holland, a human resources insider, shows job seekers how to: * Gather information on what a prospective employer finds important * Emphasize those skills, accom plish ments, and qualities in tailored resumes and interview answers * Identify the intersection between personal talents and what the marketplace needs * Unlock the networking power of social media * Negotiate the best possible offer Enlightening and practical, this myth-busting book delivers seven powerful rules f

Eye-opening new research into an often-overlooked threat to employee engagement and workplace productivity. There are a lot of frustrated people in most workplaces today. We’re not talking about the

With an increasing number employees working remotely, it is more difficult than ever to ensure that team members are working smoothly and productively together. "A Manager's Guide to Virtual Teams" is

In the vein of “An Inconvenient Truth,” a sobering assessment of our nation’s energy policies and a stirring call for change. Dangerous CO2 emissions, massive oil spills, dwindling supplies—the probl

Do you sell products or services? It doesn't matter: What you're really selling is customer profit. You help your customers and clients make profitable business decisions, and you are both rewarded wi

本書是一本專門探討如何向富裕階層與新興精英銷售產品或服務的商業指南。內容基於全面的市場研究，揭示了美國最具經濟影響力階級的消費動機、品牌偏好，以及金融海嘯後的消費習慣轉變。書中也借鑑了如凌志（Lexus）、香奈兒（Chanel）與四季酒店（Four Seasons）等頂級品牌的成功經驗，協助讀者掌握贏得富裕客戶的關鍵祕訣。Based on unprecedented research, "The New Elite" took a behind-the-scenes look at members of America's most powerful and influential class, what motivates them, how they think, where they shop, and how they really spend their money. In this practical and fascinating follow-up, the authors reveal how salespeople and marketers can hone in on this wealthy class, pique its interest, and convert it into a loyal customer base.

Rogers, star of the TV series "M*A*S*H*," has had even more success as a businessman and entrepreneur than as an actor. Filled with insights and engaging stories, "Make Your Own Rules" paints a fascin

Advance Praise for A Supply Chain Management Guide to Business Continuity: “A Supply Chain Management Guide to Business Continuity is a clear argument and practical guide for creating a resilient sup

Let’s get this party started! This one-of-a-kind guide shows direct sellers how to build and expand their party plan business. The “party plan” model of direct selling—introducing products through ho

Fast answers for busy readers responsible for ensuring great customer service. Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. The book is chock full of practical advice on important topics such as: * planning and goal setting * effective communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more. Containing 101 effective tips in all, unique ""When this happens, try

The classic customer service book with over half a million copies sold, now updated! With so many choices available to them, today's customers are smarter and more demanding than ever befo

101 Project Management Problems and How to Solve Them shows you how to:-Keep your project on track despite unavoidable interruptions-Prevent unreliable outside collaborators from jeopardizing the enti

Finally…a user’s guide for thinking outside the box. Consider some big ideas that have become business and cultural phenomena: how Starbucks transformed a declining coffee market by combining an expe

"Too many employers and their recruiters are unaware that addressing a disability is often only a matter of mechanics. There's a too-common assumption that being disabled means being unable. That robs

Risk. It's a given factor in the operation of any organization. From corporate fraud and security issues to technological and other man-made disasters, bad things do happen. And while many businesses

This reference for novice and experienced project leaders presents summaries of 100 project management practices, embracing all of the process areas outlined in the PMBOK Guide, Fourth Edition (2008),

Forget Mars and Venus...those who want to get along with their colleagues have to make sure that all their planets are aligned! Anyone who works in an office probably has to deal with at l

Don't lose them at 'hello! Some people have the ability to start a conversation and immediately draw people in, while others -- perhaps even those with more valuable things to say --

You can’t accurately gauge your company’s performance if you don’t know what -- or how -- to measure. It’s no secret that you can’t improve your organization’s performance without measurin

The book that makes networking an art, not an accident, now completely revised and expanded! Make Your Contacts Count is a practical, step-by-step guide for creating, cultivating, and capi

What’s more important than whether a project is on time or on budget? Whether it delivers value. What good is a project that's on time...on budget...and ends up providing your organization

Completely revised -- and more powerful and practical than ever!

One industry has had more impact on life in America than any other before or since. Here is the story of two men and one company at the start of it all. "You couldn't find two more different men

Carreira, a manufacturing and engineering consultant, brings principles of manufacturing to the shop floor in this accessible reference, describing essential tools that can help streamline operations

"Most managers hate conducting performance appraisal discussions. What’s worse, few feel confident in their ability to accurately assess the performance of a subordinate. In The Performance Appraisal

Innovative strategies to help managers focus on -- and work to increase -- shareholder value. "Recent events have turned the spotlight on the issue of corporate accountability -- especiall

How do you go from competent manager to indispensable business asset? Do the math! Your success or failure is reflected in one number: the bottom line. So you’d better get a handle on the numbers tha

From the first impression to the last “thank you,” great service is the hallmark of great companies—like yours. Your service team may represent the first, last, or only interaction point between your

It can be found in a smile, a handshake, or a friendly chat. Knowing how to influence others is a crucial element of success. We succeed in business and in life when we influence how others think, fe

Do you have the power to get things done? Your ability to lead and influence others is based on your power. Power is a complex combination of one’s knowledge, expressiveness, history, character, and

No matter what industry you're in or what economic conditions you are facing, you can still build a phenomenally successful business. Bestselling business authority Mark Thompson and international suc

Some people have the ability to enter a room and draw instant attention, effortlessly exuding charm, radiating energy and a commanding presence. That enviable quality is called charisma]]and those who

Winner of the prestigious PMI David I Cleland Project Management Literature Award in 2007 A comprehensive reference presenting the critical concepts and theories all project managers must master, Th

As companies cut back on their field reps and face-to-face contact becomes rare, sales success increasingly means selling on the phone. Whether you're a seasoned telesales professional or a newcomer j

"Through real-world observations, [Johnson] shares valuable insights on its definition along with practical, thought-provoking tools that challenge a broader understanding of diversity and the impact

If you’re overwhelmed and overworked, you don’t need sympathy—you need a powerful system for getting more done in less time. More Time for You shows you how to take advantage of today’s most ver