and... and... and...

"This is a great book, a breakthrough in modern selling! Kevin shows you how to make more sales, easier, and with greater certainty than ever before."---Brian Tracy, author of The Psychology of Sellin

In this update of the 1996 American Management Association edition, Rothwell (learning and performance systems, Pennsylvania State U.) provides a manual for reinventing an organization's training func

Manufacturing engineer Brethauer walks engineers and managers through 16 tools and techniques for moving new products from research and development through manufacturing to the market. He concludes wi

101 Project Management Problems and How to Solve Them shows you how to:-Keep your project on track despite unavoidable interruptions-Prevent unreliable outside collaborators from jeopardizing the enti

One industry has had more impact on life in America than any other before or since. Here is the story of two men and one company at the start of it all. "You couldn't find two more different men

Forget Mars and Venus...those who want to get along with their colleagues have to make sure that all their planets are aligned! Anyone who works in an office probably has to deal with at l

What’s more important than whether a project is on time or on budget? Whether it delivers value. What good is a project that's on time...on budget...and ends up providing your organization

Finally…a user’s guide for thinking outside the box. Consider some big ideas that have become business and cultural phenomena: how Starbucks transformed a declining coffee market by combining an expe

"Too many employers and their recruiters are unaware that addressing a disability is often only a matter of mechanics. There's a too-common assumption that being disabled means being unable. That robs

Risk. It's a given factor in the operation of any organization. From corporate fraud and security issues to technological and other man-made disasters, bad things do happen. And while many businesses

Don't lose them at 'hello! Some people have the ability to start a conversation and immediately draw people in, while others -- perhaps even those with more valuable things to say --

You can’t accurately gauge your company’s performance if you don’t know what -- or how -- to measure. It’s no secret that you can’t improve your organization’s performance without measurin

The book that makes networking an art, not an accident, now completely revised and expanded! Make Your Contacts Count is a practical, step-by-step guide for creating, cultivating, and capi

"Most managers hate conducting performance appraisal discussions. What’s worse, few feel confident in their ability to accurately assess the performance of a subordinate. In The Performance Appraisal

From the first impression to the last “thank you,” great service is the hallmark of great companies—like yours. Your service team may represent the first, last, or only interaction point between your

Completely revised -- and more powerful and practical than ever!

Carreira, a manufacturing and engineering consultant, brings principles of manufacturing to the shop floor in this accessible reference, describing essential tools that can help streamline operations

Innovative strategies to help managers focus on -- and work to increase -- shareholder value. "Recent events have turned the spotlight on the issue of corporate accountability -- especiall

How do you go from competent manager to indispensable business asset? Do the math! Your success or failure is reflected in one number: the bottom line. So you’d better get a handle on the numbers tha

When budgets are dwindling, deadlines passing, and tempers flaring, the usual response is to browbeat the project team and point fingers of blame. Not helpful. For these situations, what is needed is

Rethinking the African-American experience—now and in the future. If the name Randal Pinkett sounds familiar, it may be because Pinkett was the first African-American winner on The Apprentice. When h

Recognizing and rewarding employees isn’t just a nice thing to do. It’s a business imperative. It's not just the money or benefits you offer that recruit, retain, and inspire talented empl

Intended for managers, this book offer advice on conducting an employee appraisal interview, identifies the five requirements for an effective performance review program, and provides sample forms. Or

Hiring the Best and the Brightest reveals how successful companies like Goldman Sachs, McKinsey, Bertelsmann, Yahoo!, General Mills, and select startups find and develop their own MBA talent. Incorpor

This broad guide for managers and human resources professionals answers the questions that Falcone believes most often plague line and staff managers, hiring supervisors, HR people, and recruiters. It

Rosen, an international consultant who helps companies implement their e-commerce plans, answers questions surrounding business and technical aspects of e-commerce. She explains market considerations,

This reference for novice and experienced project leaders presents summaries of 100 project management practices, embracing all of the process areas outlined in the PMBOK Guide, Fourth Edition (2008),

For sales, marketing, finance, and human resource professionals, Zoltners (marketing, Northwestern U.) et al. describe how to create incentive systems that effectively motivate salespeople. They empha

Once upon a time, the most powerful communications tool was the art of storytelling. This book shows that it still is.

Carreira and Trudell combine ideas of lean manufacturing with Six Sigma in a guide aimed at managers of Six Sigma projects. They describe lean Six Sigma methodologies and the basic tools of each strat

Disaster is a certainty -- but "disaster planning" is not enough. Like many companies over the last few years, yours has probably done a great deal to reassess its physical, strategic, and

Fast answers for busy readers responsible for ensuring great customer service. Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. The book is chock full of practical advice on important topics such as: * planning and goal setting * effective communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more. Containing 101 effective tips in all, unique ""When this happens, try

The rules for finding professional work once seemed clear and unwavering: capture career highlights in a resume, practice answers to standard interview questions, and do lots of face-to-face networking. Cracking the New Job Market shows how these rules have changed and delivers new job-hunting strategies that actually work. The key, rather than to emphasize past accomplishments, is to sell your self on the value you can create for an employer. This new approach to getting hired requires new skills. Author R. Willam Holland, a human resources insider, shows job seekers how to: * Gather information on what a prospective employer finds important * Emphasize those skills, accom plish ments, and qualities in tailored resumes and interview answers * Identify the intersection between personal talents and what the marketplace needs * Unlock the networking power of social media * Negotiate the best possible offer Enlightening and practical, this myth-busting book delivers seven powerful rules f

Do you sell products or services? It doesn't matter: What you're really selling is customer profit. You help your customers and clients make profitable business decisions, and you are both rewarded wi