Gaynor (a consultant) outlines the thought processes related to management and applies them to seven key areas of the manager's job administration, direction, leadership, dealing with people, taking a
Lynn defines emotional intelligence (EQ) as "the dimension of intelligence responsible for our ability to manage ourselves and our relationships with others." She presents this guide for developing f
This guide shows how to identify a company's protectable assets, initiate steps to protect those assets, and use them to generate additional income. Specific chapters cover selection, application, ma
Shows sales representatives how to outperform their competition and dominate their market by selling improved customer profits rather than products or services. This sixth edition contains many new st
The ultimate insider’s guide to getting the best deal on mortgages! Mortgage Confidential is an insider’s look at the mortgage process for anyone concerned with getting the best deal (and
How to communicate -- meaningfully -- with people who are different from you. "In an increasingly diverse workplace, it's more important and challenging than ever to communicate well. We must bu
In this resource for business leaders, Phillips outlines five distinct strategies for determining how (and how much) to invest in a company's human capital. These approaches range from letting others
A former human resources executive identifies the information to gather before a job interview, suggests how to respond to difficult questions during the first interview and leave a lasting impression
In this update of the 2000 edition, a Washington, DC corporate lawyer explains what subsequent world events, corporate scandals, and recent stabilization of capital markets mean for emerging- growth c
The trends Hankin identifies as altering the workforce are older, multigenerational, diverse workers, the rise of alternative households, and the need to find meaning in the workplace. She documents t
An exploration into how recent leaps in the understanding of DNA offer both scientific promises and complex ethical issues probes the fundamental questions related to advances in DNA science, covering
Find out how to achieve exponential savings and breakthrough innovations in your organization with The Incredible Payback. Building on the 20 Best Practices in Procurement identified in the authors' p
Better supplier management can yield tremendous bottom-line results. Here's how one global leader does it. "Managing suppliers can contribute enormous savings to a company's bottom line, and few
Aimed at beginning to experienced Web developers, this reference provides information on a wide variety of issues relating to design, technology, content, and marketing. The volume begins with a mini
This resource provides subject specialists thrust into the role of project manager with skills, knowledge, and techniques for delivering results. Factors crucial to the success of any project are expl
Combining research with success stories from large and small firms, the authors offer advice on boosting sales without increasing expenses. They describe techniques for every aspect of a complete sal
The Brave New Service Strategy, delves into the evolution of service delivery and identifies three ways to forge links with customers: the relationship - where the customer personally knows the servic
This anecdotal approach to business education examines a variety of decisions that have helped to mold the world of business, from advertising to distribution. Crainer, a business and management writ
Overviews Internet security for organizations, without getting into micro-level details of implementation. Shows how to analyze a company's systems in terms of security risks, and explains how to des
Before America even knew what deep-down body thirst was, four University of Florida scientists had invented something to quench it. Remember the Cola Wars, with Coke and Pepsi battling it
"Parents today try too hard to be superhuman, often sacrificing their own well-being -- and relationships with friends, family, even their spouses -- to meet the ever-increasing demands of their child
The extraordinary leadership qualities of a great but unsung hero. Foreword by Fred Smith, President and CEO, Federal Express No list of the greatest people of the 20th century is comp
With Brain Tattoos, you will learn exactly how to make your brand truly distinct - and unforgettable. Karen Post isn't going to waste your time with complicated theories or unnecessary marketing jargo
Updated to provide coverage of present-day concerns in such areas as the economy, the job market, and technological advances, an expanded second edition also includes revised sections on FMLA, health-
Provides a step-by-step game plan for firmly planting customer relationship management (CRM) at the core of a company. Presents strategies for delivering optimal customer satisfaction and value in ev
"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-
Hammer gives a frank recounting of her mid-career reinvention from a linguistics professor to founder and president of a software company working in data integration management. Lessons she learned on
A corporate guide to using statistics to get one's bosses to approve and support proposed projects. Chapters individually cover such concepts as researching the idea, developing a plan, building a sup
How to transform raw data into knowledge--and empower businesses with a significant competitive edge! What is a "data warehouse?" Its a database thats structured to support business decision making. A
In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less
Appropriate for a seminar or self-study, this guide asserts that management is the process of getting employees to become self-directed, and offers advice on training team members, working with people
Hallows has added and deleted information for the second edition to reflect changes in project management in information systems over the past seven years. In particular, he has dropped the chapter on
The way a business communicates with its employees can have a major impact on employee morale and other business factors. Corporate consultant Holtz looks at the four major types of internal communica
Thomsett, who has written many books and articles on business topics, provides detailed assistance to the business of being a project manager. The second edition expands coverage of jobs in the world
The Dobsons (also authors of Managing up! ) believe there doesn't have to be a contradiction between maintaining principles and taking part in the chess game of office politics. In fact, their guide
An expert guide to team building for new managers who want results. With the same brand of accessible and sage advice readers found in The First-Time Manager, this new offering from manage
Discover the joy and fulfillment of running a successful niche business. At some point in their lives, many people fantasize about running a shop of their own. But while many of them actua
Writing a winning proposal has always been an important part of sales. In recent years it has become vital. But many companies are still cranking out confusing, unpersuasive proposals and RFPs—few of
Accounting is truly the language of business. Success or failure is measured in dollars, but in order to make good decisions, you need to understand how finances drive business realities and become fl
An award-winning speaker, marketing specialist, and dedicated student of the Wright Brothers uses the experience of the famous first family of flight to create a plan for achieving success that is bas
