Provides a simple, flexible, and non-mathematical approach to applying Dorian Shainin's version of the Design of Experiments technique for improving and maintaining quality. Updated from the 1991 edit
Every team needs a regular dose of team spirit to function at its best. That's why managers turn to these easy and effective activities for building camaraderie and cohesion. Now in its second edition
This guide offers a framework for keeping managers deeply involved in competency development. The American Management Association's Management Development Competency Model is presented in its entirety
Surprise is rarely a good thing in business. Unexpected developments range in their effects from inconvenient to disastrous. To avoid being blindsided, companies must develop a Competitive Early Warni
In business, if people merely like you, you’re in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline team is the key to
New Jersey-based global consultant Fisher-Yoshida has specialized in organizational development and intercultural competence and diversity for 20 years, including 13 lived in Japan; organization effec
This brief guide answers the frequently asked questions about e-learning. Each question is supplied with a brief answer, followed by a more detailed discussion placing the response in the context of
Offers advice in creating a business plan that will attract investors, including gathering key data on prospective customers, analyzing market demand, and removing excessive detail.
In our increasingly complicated and data-driven world, many new developments are so complex that only experts comprehend their nuances. But what they don't grasp is how to tell the world about them. C
Effective leadership is more crucial than ever before. In fact, the link between effective leadership and corporate health is backed up by hard data, as best-selling author Judith M. Bardwick explains
Provides strategic interview questions for different hiring scenarios, discusses the underlying reason for particular questions, and offers advice on interpreting the candidate's response
For parents, teachers, and counselors, this guide presents activities to help children ages nine to 13 who have ADD/ADHD improve their learning and behavior without using medications. It also discusse
Pickard, a business and entrepreneurship development consultant who created her own “no-pay” degree in business, shows readers how to use free or low-cost MOOCs (massive open online courses) from
Want employees that go the extra mile? Love them or hate them, employee engagement surveys are here to stay. As manager, you're expected to digest the data and come up with a plan for improving the nu
Program manager—it’s one of the most challenging jobs you can have. Overseeing and coordinating multiple project teams and thousands of activities may seem a Herculean task, but it’s easier with the r
Hurt, a leadership consultant with experience in sales, customer service, and human resources, and Dye, a trainer and facilitator associated with a leadership development business, show business leade
Lead-generation marketing is evolving rapidly, but many companies are still using the same methods they always have. How can a marketer know which lead generation tactics will provide them with the be
How many managers have time to plow through big books of leadership development? None! And they’ll never need to with this slender book of 50 simple yet powerful ideas. The Little Book of Leadership D
Drawing on studies of 20 project organizations, this work shows professionals in any project-based organization how to use lean and agile software development principles to improve team performance an
Drawing on his experience as director of product development at Harley-Davidson, Oosterwal analyzes Harley-Davidson's post-bankruptcy growth period, highlighting the role of improvements to the compan
Webber (IT professional, Insight Corporation) and Wallace (information services professional, Result Data) provide numerous practical ways to save money, manage a company more efficiently, and reduce
The author describes the life of her father, a World War II veteran, who witnessed the atrocities of the Braunau concentration camp, and documents his struggles with anxiety and nightmares after his r
This guide outlines a process for recent retirees or those thinking about retiring. Using many self-assessment tools, Borchard guides them through considerations of their vision, goals, identity, and
Provides information on dealing with people, managing, interaction, networking, public relations, among other topics, by giving the latest, pertinent, and bibliographic data on the topic
Author Donald Kirkpatrick is one of the leading voices on human resources and training and development. For more than forty years, Kirkpatrick’s four-level performance evaluation model has been the st
"Decades of research have proven the value of reading aloud to children, and the years between birth and age two are arguably the most crucial for language development. As a parent, it's important tha
For introverts, one of the most intimidating skills they need to develop in order be successful in business and life is networking. Matthew Pollard, the leading expert on introversion and business gro
Don’t settle . . . SUCCEED in the right career! Are you stuck in an unsatisfying job? In the wrong profession? An industry that just isn’t a fit? Get unstuck! Land a new career—one you’re genuinely pa
In leadership as in life, only practice makes perfect. Habits are powerful. They can lock us into negative behaviors (like snacking and smoking) or train us to act automatically in ways that benefit u
Want better results? Talk less and listen more. Listening might seem like the easiest thing in the world to do. But most people retain only a fraction of what they hear, resulting in miscommunications
The best companies in the world discover what their customers desire—and then deliver it in memorable and deeply human experiences. How well do you know your customers?What Customers Crave examines ho
As a salesperson, your pipeline is the key to your success. No matter what changes, that remains the same. Top producers prospect—and they do it ALL THE TIME. “But how?” you ask, “In the age of the In
Filled with insights from leading figures in the arts as well as lessons from thriving artist-entrepreneurs, the authors explain the business side of performing arts, in a book that helps readers unde
A senior executive in the natural foods industry, Steinberg provides, for the first time, a guide for aspiring natural foods manufacturers trying to make their mark in the industry. She puts the spotl
Provides strategies for becoming more comfortable and achieving success in new situations, explaining how to overcome anxieties in order to make great first impressions, fearlessly perform tasks, and
Business today is global--and success requires a new set of skills. But not to worry, whether you're negotiating with vendors in Asia, exploring potential markets in Africa, or leading a diverse team
This book offers tips and advice on how to increase one's sales potential. The material is appropriate for anyone in the sales field, whether it be car sales on the lot, online selling, or anything in
