As a manager, you aren’t truly successful unless your employees are as well. Helping them establish compelling, actionable performance goals is the first and most important step, and 2600 Phrases for
Formerly with the Harvard Business School, Linder has years of executive experience in the technology industry; she now works as a consultant in Charlestown, Massachusetts. Based on 145-plus interview
Offers unemployed persons a step-by-step plan for handling the loss of a job, creating a new career plan, writing effective raesumaes, networking advice, and advice on the interview process.
With more than 120,000 copies sold, this hiring classic gets results. Why do so many promising job candidates turn out to be disappointing employees? How can you consistently hire the right people at
Ask the right questions. Hire the best people. Most prospective hires come well prepared. So how do you get past the polished exteriors and rehearsed replies to discover what applicants are actually l
Make sure the numbers add up. With real estate investing on the rebound, more and more people are jumping into the market. But often, return on investment hinges less on the physical property and more
From turf wars to low morale, most companies attempt to cure what ails them with the latest management fad—and fail. They are treating the symptoms while ignoring the true problem.Success starts with
For decades, alarms have sounded about declining engagement. Yet companies continue to struggle with toxic cultures, and the low productivity and unhappiness that go with them.Why is “culture” so diff
This resource for human resources managers and executives seeks to be accessible with summary tables, lists, examples, scripts, and scenarios. The book provides practical techniques for interviewing,
Program manager—it’s one of the most challenging jobs you can have. Overseeing and coordinating multiple project teams and thousands of activities may seem a Herculean task, but it’s easier with the r
Authors Lintala and Murphy present readers with a complete approach to managing autism in children through a combination of natural medicine and evidence-based scientific interventions. The authors ha
From the Publisher With changes in the economy, the job market, technology, and the law, human resources professionals and department managers alike are facing new challenges. Luckily, the second edi
Filled with illuminating examples, stories from the field, and dozens of forms for drafting franchising agreements and licensing programs, the fourth edition of "Franchising & Licensing" covers al
This comprehensive reference on international trade explains how to navigate international, national, and local regulations related to importing and exporting goods. The book begins with an overview o
With our workforce becoming increasingly diverse, encouraging sensitivity and understanding in the workplace is a top priority for businesses everywhere. The Diversity Training Activity Book addresses
HR consultant and speaker Taylor is a former general counsel and executive with such companies as Blockbuster, Paramount Pictures, and Alamo Rent-A-Car, and was also chair of the Society for Human Res
The author describes the life of her father, a World War II veteran, who witnessed the atrocities of the Braunau concentration camp, and documents his struggles with anxiety and nightmares after his r
In this guide, the authors explain how to market and sell products and services in the virtual world Second Life, with details on what Second Life is and how virtual currency works, notable communitie
Building on the concrete advice and practical, powerful strategies revealed in its predecessor, More ProActive Sales Management provides harried sales managers with a proven method for managing the sa
Co-published with SHRM.Many organizations understand the benefits of a longer-term approach to staffing: reduced turnover and hiring costs, improved efficiency and morale, and ultimately greater profi
Co-published with SHRM. Many organizations understand the benefits of a longer-term approach to staffing: reduced turnover and hiring costs, improved efficiency and morale, and ultimately greater prof
Pressures, problems, and conflicts are a fact of life. But the manager who can face problems head-on and deal with them calmly is way ahead of the game. How to Stay Cool, Calm & Collected When the
Provides information on dealing with people, managing, interaction, networking, public relations, among other topics, by giving the latest, pertinent, and bibliographic data on the topic
"Every firm’s sales force combines the distinctive personalities of its members with the complex issues of size, pay structure, incentives, performance evaluation, and effective uses of new technology
To be a great leader, you must be able to unite people from all backgrounds with seemingly competing agendas to come together under a common cause. Marc Morial, former mayor of New Orleans and current
Employers who refuse to adapt to the expectations of younger generations are losing out on top talent, as they leave for positions at companies with more modern practices. Learn what companies need to
Learn how to adopt ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of bu
Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such a
You know a leader when you hear one! Deliver well-constructed messages with confidence, poise, and authenticity so you can sound as capable as you truly are.Nervous, rambling, robotic—there are
Wow your customers . . . with "less." Cut costs-it's a common corporate refrain. But if you constantly slash expenditures, what happens to innovation? How can you stay competitive and satisfy customer
"Finally! The book that helps you deal with irrational, impossible people." - Oprah's Book Club 2.0 Let's face it: we all know people who are downright irrational. No matter how hard you try to reason
Capture their attention-and keep it! With the rise of digital media, you'd think it would be easier than ever to be heard. Yet, most messages fail to cut through the clutter. Consumers are overwhelmed
Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best
With rental prices climbing, vacancy rates low, and property values rising, real estate investing has become a tempting option for achieving financial security.The idea is simple: buy a property, fix
When some people speak, everyone listens. When they need commitment to projects, others jump on board. These are the lucky few with “presence”—that subtle magnetic field that signals authority and aut
From dealing with underperformers to fighting off lawsuits, employee problems are the bane of a manager’s existence. So what do most do? Ignore them!And that’s a recipe for more problems. Written by a
Hurt, a leadership consultant with experience in sales, customer service, and human resources, and Dye, a trainer and facilitator associated with a leadership development business, show business leade
Filled with insights from leading figures in the arts as well as lessons from thriving artist-entrepreneurs, the authors explain the business side of performing arts, in a book that helps readers unde
Citing workplace bullying as a “silent epidemic,” Curry, once a target herself, provides real-world problem-solving. With an approach based on learning and memory theories, she offers a how-to book ch
When it comes to work these days, we’re expected to do more with less—but is this nose-to-the-grindstone philosophy the best way to run a business? Alarmingly low employee engagement numbers indicate
