Every team needs a regular dose of team spirit to function at its best. That's why managers turn to these easy and effective activities for building camaraderie and cohesion. Now in its second edition
Miller argues that salespeople need to use different language and different strategies when selling to business executives than they do selling to people who are actually going to use their product or
Offers instructions to salespeople on improving their performance by knowing their product, creating rapport, building trust, creating an effective presentation, and establishing "megacredibility."
Encourages parents to help their teenagers be self-motivated, take responsibility for their learning, work through their problems, become their own advocate, and present themselves well.
Virtual training gives learning professionals unprecedented flexibility, making it possible to reach participants globally and unite physically dispersed teams. But designers and facilitators must ada
Why do so many business owners dread looking at the numbers? They make excuses…They don’t have time…That’s what the accountant is for....But the simple truth is that no one else will ever be as invest
Handshaw, a business learning professional, speaker on instructional design and performance improvement, and consultant, outlines an approach to designing business training instruction that combines i
Offers advice in creating a business plan that will attract investors, including gathering key data on prospective customers, analyzing market demand, and removing excessive detail.
Companies--especially more complex organizations--require standard, documented processes and procedures to achieve high levels of quality and productivity. Too few, and inefficiency ensues; too many,
Brand tracking, CRM programs, trade shows, online behavior tracking, satisfaction studies. Mounds of marketing metrics are generated across touchpoints and channels. It can be information overload--to
Salespeople, consultants, managers, executives, entrepreneurs. . . Influence is a crucial tool for absolutely anyone seeking success and prosperity. But how can everyday people actually become more in
No matter how many initiatives you spearhead or how hard you think about decisions, you will make the occasional management misstep. All leaders do. You can lie awake at night questioning yourself or
Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering 'superior' service, consumers estimated the number at a mere 8 percent.
Negotiation is an essential element of almost all of our interactions'personally and professionally. It's part of how we establish relationships, work together, and arrive at solutions for our clients
In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back'and those who don't soon discover that word spreads fast. The differ
More women are running major companies than ever before. While still far too few in number, these female heads of industry are the forerunners of a radical shift in power now underway. During the past
Even in a bad economy, companies have job openings they can’t fill. Considering the millions of people who are out of work or unhappily employed, how can that be'What are job seekers doing to turn off
Today’s buyers want more from sales professionals than a simple consultation. What they’re hungry for are meaningful, collaborative conversations built on mutual value and trust, that result in a Win3
In today's business environment, leaders at all levels are facing enormous challenges when it comes to achieving and sustaining breakthrough operating results. Globalization, economic change, more str
The Atlantic magazine has called it the “end of men.” For the first time in U.S. history, women form the majority of the workforce, filling more managerial positions than their male counterparts. Toda
From overflowing priority lists to power-hungry colleagues to nagging parental guilt, stress is the defining characteristic of most of our lives. Real help is here—an all-encompassing, stress-busting
Graphic design is a crowded, highly competitive world. And it takes a lot more than raw talent and technical ability to make it as an independent designer. Successful graphic designer and entrepreneur
From the C-suite to the sales force to the ground floor, downtime is deadly. When a job opens or turns over, organizations must adjust seamlessly. In Positioned, some of the world’s best people strate
The Sydney Hobart Yacht Race is among the most demanding sailing competitions in the world. Unpredictable seas make the 628-nautical-mile course grueling under the best conditions, but the 1998 race p
Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stella
No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Whether you’re a sales rep, sales manager, or a professional service
Storytelling has come of age in the business world. Today, many of the most successful companies use storytelling as a leadership tool. At Nike, all senior executives are designated “corporate storyte
People are four times more likely to leave a job because of something going on in the office than for an outside opportunity. Based on research performed by the prestigious Saratoga Institute, The 7 H
Sant, a sales and proposal consultant who has written many proposals for clients ranging from entrepreneurs to Global 500 companies, explains how to create a business proposal. After describing common
It's tricky enough to spearhead a big project when you're the boss. But when you're the leader of a team of people who don't report to you, the obstacles are even greater. "Results Without Authority"
When Dr. Phil's viewers need help turning their job search woes into employment success, he calls in Tony Beshara. One of the most successful placement professionals in the United States, Beshara know
It can be found in a smile, a handshake, or a friendly chat. Knowing how to influence others is a crucial element of success. We succeed in business and in life when we influence how others think, fee
Coaching is more than simply learning a process and set of skills. Exceptional coaches draw on their professional experience, knowledge of organizationally relevant topics, strong helping skills, coac
What do a person’s knowledge, expressiveness, history, character, and attraction have in common? Or his or her role resources, information, network, and reputation? Each is a key to either perso
What gives objects their color? Why does copper conduct electricity, but glass does not? Why is carbon dioxide a greenhouse gas while oxygen and nitrogen are not? These are basic questions about how
In his landmark book The ROI of Human Capital, Jac Fitz-enz presented a system of powerful metrics for quantifying the contributions of individual employees to a company’s bottom line. The New HR Anal
To sell your home fast, you need to package your home in a way that emphasizes its strengths, downplays its weaknesses, and appeals to prospective buyers. Osborne, owner and founder of a home staging
