Birth, death, and conflict'three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situati
Millennials mean business, and they are shaking up the workplace as they enter management roles for the very first time. They are tearing down the corporate ladder, communicating on the fly, and bring
A well-crafted performance plan has the power to dramatically impact a company's bottom line by increasing efficiency and effectiveness in the workplace. This uniquely practical book provides a custom
Now students, instructors, and professionals everywhere can find clear, authoritative, explanations of more than 6,000 key business terms. Prepared by a noted encyclopedist, The AMA Dictionary of Busi
Every company faces the inevitable challenge: stagnate or grow. One of the fastest ways for small- and mid-size companies to expand is through acquisition. Purchasing another company can seem daunting
The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require
Direct selling is booming. It’s no surprise when you consider the benefits of launching a direct selling business—low start-up costs, strong earning potential, and a flexible work schedule. Currently
Provides a guide to writing effective copy for the Internet, covering such topics as psychological motivators, constructing Web copy, email marketing, and promotional articles.
From depleted retirement accounts to underwater homes, it’s been gloomy news for years. But the picture will get much brighter for those who take advantage of the laws and reforms enacted in the wake
The way a company designs its sales compensation program has a greater impact on behavior and results than any sales training, sales management method, or leadership message. Yet most senior executive
The role of human resources is no longer limited to hiring, managing compensation, and ensuring compliance. Since the 1990s, a transformation has occurred. Companies are calling upon a new breed of HR
There is perhaps no leadership challenge more daunting than managing creativity—and more urgent than delivering breakthrough innovation. How do you harness some of the most passionate, intelligent peo
Your organization is run on ideas, but the task of leading a brainstorming session isn't as simple as asking for thoughts and writing them down. Miller gives you the tools, exercises, and guidance you
Describes the severity and proliferation of investment fraud in the United States despite government regulations, and helps readers identify investment scams and understand why these fraud cases occur
The authors of this work advocate transformation beyond typical Lean measures focused on individual departments, and instead present a framework for helping each department of an enterprise work toget
Hampton (business, St. Peter's College) offers a reference for financial managers and business leaders to risk evaluation in the areas of financial statements, profits, capital investments, the value
Sit fifty managers down in a room---though why would you want to, right?---and you'll get fifty different answers as to what management is and what works best. Is it the ability to communicate? Inspir
The AMA Handbook of Due Diligence is the most complete guide available on how to properly perform a due diligence investigation — and radically improve the success rate of a pending corporate merger o
The eight steps in this business training approach provide a practical framework for preparing a training program based on adult learning theory and delivering presentations effectively through verbal
For African American leaders and communities, parents, and general citizens, Paige, a former US Secretary of Education who spearheaded the No Child Left Behind Act, and Witty (education, Norfolk State
Effective leadership is more crucial than ever before. In fact, the link between effective leadership and corporate health is backed up by hard data, as best-selling author Judith M. Bardwick explains
This guide for government managers at the federal, state, and local levels explains how to hire and terminate employees within the constraints of government human resources management systems. The boo
Reed, a loan officer and columnist, gives tips on how to get approved for a home loan in the new mortgage market and how to avoid potential landmines. He explains how new lending and underwriting rule
The story of any military operation revolves not just around strategies and equipment, but around people. Now for the first time, readers will get an intimate look at the people behind CAS—Close Air S
Already a best practice for the majority of Fortune 500 companies, Program Management Office (PMO) is being embraced by large and small organizations eager to efficiently manage all their projects. Th
Ever since the first colonists landed in “The New World,” Americans have forged ahead in their quest to make good on the promises of capitalism and independence. This book vividly illustrates the hist
Facility management is a multidisciplinary function requiring a deep knowledge of the entire business and physical planning cycle, including the buildings, infrastructure, and people. Technology syste
Delegation amounts to a lot more than just passing work off onto subordinates. When handled correctly, it gives managers a chance to strengthen their departments by developing the skills and organiza
As women, we all want to be heard and respected for our contributions. However, a weak or grating voice can sabotage even the most articulate and brilliant ideas. To get her point across, every woman
One thing that will never change about the business world is the presence of risk. But risk management has changed dramatically since the 2008 financial crisis. . .and new developments in technology a
What makes a great leader? Confidence? Trust? Vision? The ability to inspire? The answer is complex yet understandable. The good news is that most great leaders are made, not born, and many of the cha
Today’s sales managers have to be quicker than ever, being more proactive about hiring the best performers and retaining them, multi-tasking, and managing complex sales processes in order to close mor
Samuel, a financial consultant for Fortune 500 companies and major advertising agencies who conducted a study of the American wealthy for J.P. Morgan in 2000 and 2005, examines the American wealth cul
This practical EBay selling guide contains marketing tips designed to help both novice and full-time sellers "take their business to the next level." Ennico is a lawyer who specializes in small busine
How do you measure greatness? Whereas “excellence” is about becoming the best you can be at one particular thing, greatness moves you past routine success and onto a new plateau where your achievement
Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition
Arguing that the type of care patients receive is linked to the type of patient they are, Fesen (U. of Kansas), an oncologist and internist, provides a guide for cancer patients to help them navigate
Writing in a reader-friendly, accessible style, Gallagher, a corporate trainer and public speaker on workplace culture and communication, outlines a strength-based approach, based on the strengths-bas
