Drawing from the world of professional auto racing, Coughlin, an author and management consultant, describes how managers can use the lessons from this arena to build business growth and accomplish ou
Even the most well thought out initiatives will fail without true employee ownership, accountability, and engagement. Yet most managers and executives don’t have a clear system for ensuring the suppor
After explaining the financial rationale behind improving customer service, this business management book outlines a framework for handling customer questions and preventing unnecessary contact, offer
Author Donald Kirkpatrick is one of the leading voices on human resources and training and development. For more than forty years, Kirkpatrick’s four-level performance evaluation model has been the st
Provides a guide to writing effective copy for the Internet, covering such topics as psychological motivators, constructing Web copy, email marketing, and promotional articles.
As a recent college graduate, there is no better time to take risks—especially when it comes to making career choices. Too often, young employees find themselves in unfulfilling jobs with little chanc
Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues ... these are just a few of the uncomfortable topics bosses must sometimes discuss wit
In the mid-1980s, Smith, a noted authority on developing-world debt, was a brash young economic mercenary, traveling to war-torn countries to make and lose fortunes by buying and selling high-risk sec
Sales force effectiveness drives every company's success, but keeping a sales organization at the top of its game is a constant challenge. As experts in the field, Andy Zoltners and Prabha Sinha have
A high-performance sales force is one of the most critical components of any successful organization. But it is also a complex organism that is difficult to understand-and therefore extremely challen
Scott, a noted author and business consultant, has written this guide to achieving personal and business goals by relying more upon intuition and less upon the "logical" thinking processes that may be
This book will help readers decide if working for the government at the federal, state, or local level is right for them, get them off to a good start, and help them make the most of their government
Projects—especially complex ones—are inherently risky. Between time constraints, technical challenges, and resource issues, things can easily go wrong—making the identification of potential risks an e
When it comes to motivating and inspiring employees, there is no better or tougher model than the Federal Bureau of Investigation. In its one hundred-year fight against the ever-changing tactics of or
Managing people is a tricky business—and managers and small business owners need a clear understanding of the essentials of human resources to survive. The original edition of The Manager’s Guide to H
In the mid-19th century, 'wreckers' made their living by rescuing ships in distress and raising sunken ships. To some, they were heroes; to others, they were ruthless pirates. This book enters the wor
Trillions of e-mails travel each year through corporate networks—and they're not all work-related. But for organizations wishing to protect themselves from liability, e-mail is no longer the only dang
Author Weasel, scientist and educator (biology, Portland State U.) cuts through the hype regarding genetically modified food and related ethical and political issues. The author notes that 80 percent
Like their pioneer ancestors, today's consumers are increasingly becoming aware of the value of recycling. A realtor/author of books and articles on homeowning discusses the green building movement wi
Anderson, a journalist and host of a radio show called The Career Clinic, brings together first-hand accounts of people she interviewed for the show who have found careers they love. She organizes the
Baldoni, a noted leadership consultant and author, offers this book on the qualities that define great leaders such as decisiveness, authority, conviction, compassion and the ability to set the right
In order to succeed in their industries, decision-makers today need to anticipate the future outcomes not only in their own industry but also in society and technology as well. The better their view o
The authors (all of the strategic marketing consulting and research services firm The Harrison Group) summarize their marketing research into the lifestyles of the rich and not-necessarily-famous, pro
Whiteman works as career columnist for Federal Times and also writes for the National Science Foundation and The Washington Post. Here she advises readers on ways to find federal job openings; offers
Whether we realize it or not, we are all brands. We all have qualities that shape and influence how the people in our lives see us—and how we see ourselves. Nationally respected brand experts Jerry Wi
Whether we realize it or not, we are all brands. We all have qualities that shape and influence how the people in our lives see us-and how we see ourselves. Nationally respected brand experts Jerry Wi
If we as Americans want better political leaders, this book argues, than we must become better followers. The way we do that is by becoming more savvy, tough, and questioning and understanding the tri
Many corporations are biased toward younger employees, and neglect the fact that knowledge and expertise tend to be exercised more consistently among seasoned workers. This idea is the foundation of W
For years, marketers have held on to unwavering beliefs that have dictated how they market to their consumers. But the hard truth is that the changes we see in marketing and business are based on one
Attitude affects every facet of our lives—from the way we handle stress to how we communicate at work. The way we view difficulties and setbacks can make the difference between success and failure. Ro
How effective a meeting will be depends on the tone set in the first few minutes...and it’s up to the person running it to set that tone. Quick Meeting Openers for Busy Managers gives readers the tool
Presents the life and career of the Arizona sheriff known for his unorthodox methods and toughness on crime, discussing his creation of the Tent City Jail and describing his views on such issues as il
Exploring dominant personality traits and encouraging parents to understand their own goals and desires, the authors teach parents the art of becoming better problem solvers and advocates for their ch
This critical analysis of the outsourcing of American jobs to overseas competitors warns of the inherent dangers of corporate short term strategies for reducing operating costs, and offers several alt
This handbook supplies a wealth of practical, on-the-job tips for secretaries and administrative assistants. Written in a down-to-earth style and organized for easy reference, the handbook covers gene
To stay on top, companies need to do more than just tread water—they need to grow. And that means that their employees need to develop and improve their skills at the same pace. More than ever, manage
Why is it that some people consistently seem to get more done than others? The answer is that they know how to set specific, achievable goals for themselves...and then follow through on them. This rev
To get the biggest return, real estate investors need the right financing. And as they buy multiple properties, their debt to equity rises, making it more difficult to get the kind of deal they need.
Like many companies over the last few years, yours has probably done a great deal to reassess its physical, strategic, and financial vulnerabilities. But there is a huge difference between business co
Originally developed at Toyota, the approach to manufacturing known as Kanban has helped revolutionize how corporations and suppliers achieve maximum efficiency in getting products to and from the ass
